Export Customer Service Specialist

General Description of the Role:

The role is part of the Export Customer Service team which coordinates shipping from Italy based plants to our worldwide commercial legal entities and third-party distributors and international customers dealing with customer care activities and customer complaints.

The Export Customer Service Specialist will process order from receipt to shipments to final customer.
They proactively identify customer needs and transforming problem into positive customer experience leveraging internal functions.

Key Responsibilities and Activities:
Manage the full cycle order from receipt and entry in SAP to Order follow-up (with Clients & Campari Commercial Business Units)

Key Relationships:
• Deal directly with customers either by telephone or electronically according to Communication procedure; respond promptly to customer inquiries
• Dealing with customers’ requirements planning and ensuring the delivery of good happens on schedule.
• Planning and coordinating the international shipments of goods from Italian Plants to all over the world: organizing and managing the transport dealing with booking confirmation, load confirmation, invoices; ensuring timely, accurate and complete data entry for the export orders.
• Guaranteeing the correct documentation is issued, the shipping documents (delivery note, eur1, COO, B/L, certificate of analysis, import licenses, kosher certification etc.) in order to avoid any delay in customs clearance. Managing specific needs of particular countries (inspections, analysis with precise parameters).
• Raise invoice following the dispatch of order and prepare or give instructions on how to prepare all related export documents.
• Monitoring stock levels, guaranteeing that there is enough stock within the warehouses for orders.
• Problem solving dealing with deadlines, production issue, plant closure etc.
• Orders weekly tracking
• Daily interaction and coordination with freight forwarder, warehouse and planning hubs to address operating issues to ensure commitments are met.
• Inform promptly Business Units of any major issue in relation with Orders & Logistics
• Handle and resolve customer complaints: liaise with customer about problems or delay related to shipments, schedules and finding effective and pragmatic solutions that meet customers’ needs without jeopardizing the company’s position.

Summary experience:

• Ideally 2 years experience in customer service on export markets
• Having dealt with different international markets

Functional/Technical competences:
• SAP
• Excel
• Knowledge of export shipping procedures, customs operations, 2010 incoterms, shipping/transport documents (Certificate of Origin)
• Languages: English and Italian

Personal competences:
• Problem solving “attitude”
• communication skills - verbal and written
• listening skills
• attention to detail and accuracy
• customer service orientation
• Initiative / proactivity
• team working

In caso di assunzione, ai sensi del D.L. n. 127/2021 l'accesso al luogo di lavoro sarà subordinato al possesso e, su richiesta, all'esibizione di green pass in corso di validità.

Categoria Professionale: Impiegati

Settore: GRANDE DISTRIBUZIONE ORGANIZZATA

Città: Milano (Milano)

Esperienza lavorativa:

• Order Entry / Impiegato Customer Service - Settore industriale: GRANDE DISTRIBUZIONE ORGANIZZATA

Istruzione:

• Diploma / Accademia

Conoscenze linguistiche:

• Inglese
• Parlato: Ottimo
• Scritto: Ottimo
• Comprensione: Ottimo

Competenze richieste:

• SAP - SAP Business One, livello Buono

Disponibilità oraria:

• Full Time

Note: Contratto a tempo indeterminato