Account Manager, Italy

Are you excited by building strong customer partnerships and making an impact in an omnichannel environment? Bring your commercial curiosity and customer focus to the table and help drive omnichannel sales by owning smaller grocery customers end to end, while contributing to more complex accounts through collaboration, analysis and strong execution.

Position is based in our LEGO Sales Office in Milan, following a hybrid working model of 3 days in the office and up to 2 days remote. Relocation support is not offered.

• Responsibility for the day‑to‑day management of a portfolio of small‑size customers, in line with defined commercial guidelines
• Support the management of additional key customers under the guidance of a senior account/channel responsible
• Create and implement joint business plans with customers to support sustainable business growth
• Collaborate and coordinate various business functions to implement specific customer plans and support corporate initiatives
• Collaborate with external partners and field force to strengthen commercial plans and execution
• Accurately support sales planning and investment tracking using company tools, contributing to increasing return on investment
• Ensure excellence in the execution of campaigns and commercial initiatives for managed customers
• Support the management of ad‑hoc projects or processes as required
• Manage individual development, strengthening core commercial competencies and staying updated on market and channel trends

• Some years of experience in FMCG, retail, sales, trade marketing or related commercial roles
• Solid understanding of customer management fundamentals and commercial processes
• Strong analytical skills, with the ability to work confidently with sales data, important metrics and forecasts
• Ability to plan, prioritize and manage multiple activities in a structured way
• Effective relationship‑building skills with a collaborative approach to internal and external partners
• High level of accountability and ownership
• Clear and professional communication skills
• Proficiency in Italian and English both written and spoken

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – From day 1, you will qualify for our generous colleague discount.

Bonus – When goals are reached and if eligible, you’ll be rewarded through our bonus scheme.

Workplace – When you join the team you’ll be assigned a primary workplace location, i.e. one of our offices, stores or factories. The hybrid work policy means an average of 3 days per week in the office.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.