Customer and Supplier Claims Specialist

Coordinate emergency and containment actions further to customer claims, including activities of residents and sorting companies Lead the problem-solving process following customer complaints, coordinating a cross-functional team Issue claims to suppliers, in case of non-compliant components identified during incoming inspection, production, or by the customer Analyse the consistency of 8D reports received from suppliers and monitor supplier action plans Skills Required

Educational background in technical or scientific disciplines Familiarity with problem-solving methodologies (e.g., Ishikawa, 5 Whys, Root Cause Analysis) Strong skills in Microsoft Office tools (Excel, Word, PowerPoint) Leadership, persuasion, and coordination skills Knowledge of ISO 9001 and IATF 16949 standards Knowledge of VDA standards Knowledge of customer requirements related to claim management Knowledge of the SAP ERP system Familiarity with statistical concepts Ability to use measurement equipment Experience in the automotive industry Experience in non-conformities management

Responsibilities

Manage customers’ and suppliers’ claims, ensuring effective problem resolution for quality-related issues and compliance with customer-specific requirements

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