Customer and Supplier Claims Specialist

Coordinate emergency and containment actions further to customer claims, including activities of residents and sorting companies

Lead the problem-solving process following customer complaints, coordinating a cross-functional team

Issue claims to suppliers, in case of non-compliant components identified during incoming inspection, production, or by the customer

Analyse the consistency of 8D reports received from suppliers and monitor supplier action plans

Skills Required

Educational background in technical or scientific disciplines

Familiarity with problem-solving methodologies (e.g., Ishikawa, 5 Whys, Root Cause Analysis)

Strong skills in Microsoft Office tools (Excel, Word, PowerPoint)

Leadership, persuasion, and coordination skills

Knowledge of ISO 9001 and IATF 16949 standards

Knowledge of VDA standards

Knowledge of customer requirements related to claim management

Knowledge of the SAP ERP system

Familiarity with statistical concepts

Ability to use measurement equipment

Experience in the automotive industry

Experience in non-conformities management

Responsibilities

Manage customers’ and suppliers’ claims, ensuring effective problem resolution for quality-related issues and compliance with customer-specific requirements

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