Descrizione:
**THIS POSITION IS TO WORK ONBOARD Duties and Responsibilities:
Upholds Royal Caribbean International's ROYAL WAY standards by maintaining professional, courteous conduct in all guest and crew interactions both on and off duty. Assists Guest Accounts with SPMS–POS balancing, gratuity posting, prepaid amenity reconciliation, payment collection, credit card authorization/settlement, and other guest‐related financial tasks when assigned. Supports Payroll operations by assisting with crew cash payments, Salary@Sea inquiries, payroll envelope preparation and distribution, gratuity and supplemental data processing, foreign exchange transactions, and other crew‐related financial matters. Ensures strict confidentiality of all guest and crew financial information while applying sound business ethics and judgment. Actively participates in training programs for Guest Accounts/Payroll, completing assigned checklists and progressively taking on tasks independently once trained. Maintains compliance with shipboard operational standards, safety procedures, and legal requirements; attends required drills and performs additional duties as assigned by the Financial Controller or management. Qualifications:
Completion of high school, basic education, or vocational training; with at least 6 months of experience in payroll, accounting processing, or cash‐handling roles within hospitality or financial institutions preferred. Strong administrative, analytical, and accounting/bookkeeping aptitude, with the ability to work independently and as part of a collaborative team. Proven ability to manage and maintain confidential documentation with professionalism and discretion. Strong customer service and communication skills, demonstrating tact, active listening, and the ability to interact effectively with guests, crew, management, and shoreside teams. Demonstrated potential for growth into supervisory or leadership roles, supported by competence in operating standard office equipment and common software applications. Proficiency with computers, including Access, Word, Power Point, Outlook, and intermediate‐level Excel skills (Financial, Math, and Lookup functions). Language Requirements:
Able to speak English clearly, politely, and professionally with guests and crew. Able to read and write English to understand instructions, convey information, and respond effectively to questions in both written and verbal form.