Spare Parts & Product Support Engineer

Join our team and play a key role in ensuring the reliability, serviceability, and long-term performance of our products throughout their entire lifecycle. As a Spare Parts & Product Support Engineer, you will combine technical expertise with a strong service mindset to shape and continuously improve our spare parts strategy. Working closely with R&D, product engineering, manufacturing, quality, service, and sales teams, you will directly contribute to product reliability, customer satisfaction, and operational excellence. This role offers a unique opportunity to work at the intersection of engineering, after-sales, and supply chain, making a tangible impact on how our products are supported in the field. Your Responsibilities

Analyze product designs and components to define critical spare parts based on failure risk, lead time, and functional impact Design, modify, or validate spare parts (including reverse engineering) and maintain technical documentation such as BOMs throughout the product lifecycle Support field service and sales teams by identifying the correct spare parts for service cases, offers, tenders, and service contracts Validate technical alternatives or replacements in cases of obsolescence, supply constraints, or cost optimization Ensure spare parts are producible and industrialized by collaborating with manufacturing engineering and suppliers on routing, testing, costs, and lead times Guarantee spare parts quality by defining inspection processes, ensuring traceability, resolving quality claims, and driving continuous improvement Your background

Technical high school diploma or Bachelor’s degree in Engineering; a Master’s degree is a plus Strong interest in after‑sales, service, and maintenance activities, with the ability to understand products in depth Experience or aptitude in spare parts identification, product configurations, and technical troubleshooting Ability to read and interpret technical documentation (drawings, schematics, BOMs, service manuals) Collaborative and problem‑solving mindset, comfortable working across engineering, service, quality, and supply chain teams Good written and spoken English, with a practical, customer‑oriented approach

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