Customer service specialist - french speaker

We’re seeking a highly motivated customer service professional to join our dynamic team, optimize processes, and help set new industry standards for excellence. Responsibilities Be part of an operational contact structure for managing clients in case of difficulties, such as vehicle breakdowns. Oversee the digital support process, intervening where necessary. Ensure the success of support via chat or voice channels and/or by connecting directly with our network of suppliers. Requirements Total availability for shifts 24h 7/7 Based in Italy C1/C2 in French (both written and spoken) Previous experience in operations and/or customer service will be a plus Team spirit Previous experience with CRM systems (e.g. Salesforce, Hub Spot or similar) The role is fixed-term for 6 months with possibility to confirm in the role Requires occasional night and weekend shifts #J-18808-Ljbffr