Marketing & Communications Manager

Experteer Overview

As Marketing & Communications Manager for Mandarin Oriental Cristallo, Cortina, you will shape the resort's launch and ongoing storytelling as a premier luxury alpine destination. You will lead integrated marketing, PR, partnerships and CSR, ensuring alignment with Mandarin Oriental standards. This pre-opening role focuses on raising awareness, coordinating high-profile events and media activity to drive long-term commercial success. You will work closely with cross‑functional teams to deliver a compelling market launch and sustained brand presence. Retribuzione / Benefits

Develop and implement pre-opening marketing and communications strategy in line with MO Corporate Create and execute launch campaigns across domestic and international markets Produce marketing and PR collateral (press kits, fact sheets, bios, presentations, brand messaging) Build relationships with media, luxury publications, tourism boards, influencers and partners Coordinate pre-opening media visits, influencer stays, familiarisation trips and events Collaborate with Sales, Revenue, Operations and Corporate teams for a cohesive market launch Plan and execute opening events and high-profile promotional activities Oversee integrated marketing and communications strategies aligned with brand standards Manage PR activities, media engagement and external communications Develop compelling content (press releases, newsletters, speeches, presentations, promos) Ensure consistent brand positioning and voice across channels Partner with Digital Marketing on website content, email, CRM and social campaigns Monitor campaign performance and provide strategic recommendations Maintain strong relationships with journalists, influencers, authorities and luxury brand partners Coordinate media inquiries, interviews, visits, photography and video production Manage PR agencies and crisis communications when needed Develop CSR initiatives aligned with MO sustainability commitments Build partnerships with local organisations and stakeholders Plan and evaluate marketing events, activations and VIP experiences Manage budgets, logistics, suppliers and timelines for events Ensure compliance with MO brand guidelines across all activities Collaborate with Commercial, Operations, Revenue, Spa, F&B and Corporate teams Develop strategic partnerships to enhance brand visibility Manage external agencies and suppliers for quality and cost efficiency Responsabilità

Bachelor's degree in Marketing, Communications, Hospitality Management or related field Minimum 5 years in Marketing & Communications within luxury hospitality or premium brands Pre-opening experience highly desirable Proven integrated marketing, PR, partnerships and brand communications expertise Strong knowledge of luxury hospitality marketing trends and guest engagement Excellent copywriting, storytelling and presentation skills Experience managing media relations, events, influencer collaborations and partnerships Strong commercial acumen with ability to analyze campaign performance Excellent project management, organizational and leadership skills Creative, proactive and detail-oriented Strong interpersonal and stakeholder management skills Fluency in English and Italian; other languages advantageous Requisiti fondamentali

learning & development programmes MOstay for staff health & wellbeing initiatives Colleague Comfort benefits duty meals and staff accommodations competitive salary and benefits

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