Customer Service Representative Prom - Bergamo

Job Description

The primary goal for a CSR Prom is to provide an excellent customer service experience.

Job Purpose

To provide customers with a pleasant experience by welcoming them, completing rental operations swiftly, providing information on ancillaries and refueling, resolving complaints, and ensuring complete satisfaction.

Key Result Areas

• Receive the customer at the counter and manage the rental agreement in compliance with company procedures and quality standards on TAS Web.
• Practice proactive behavior toward customers, maintaining courtesy and professionalism, and offering solutions to maximize satisfaction.
• Streamline and optimize available company assets (e.g., cars, systems, products, services, etc.) to deliver the best customer service and improve profitability.
• Coordinate check‑in operations and occasionally handle car park activities.
• Maximize profit by offering services and ancillary products to customers.

Educational Background

High school graduation or university education.

Professional Experience

Previous sales and customer service experience.

Knowledge

• Fluent level of English (+ second language)
• Full driving license

Skills & Competencies

• Excellent organizational and time‑management skills
• Proactive mindset
• Problem‑solving abilities
• Effective communication
• Teamwork with 100% customer focus
• Sales proposition
• Ability to work in a fast‑paced environment with a variety of tasks
• Professionalism, enthusiasm, and outstanding communication
• Enthusiastic, flexible, and positive attitude toward selling
• Customer‑oriented to guarantee a high‑quality level of service, in compliance with company policies and procedures
• Flexibility to work days, nights, weekends, and on bank holidays

#J-18808-Ljbffr