Take care of the electrical and software interventions at the customer's site, from troubleshooting to repair or replacement of the affected components
Initial commissioning of the system to assess any remaining problems
Verify the availability of the technical documentation and materials required to carry out the intervention
Upon completion of the intervention, prepare the necessary reporting documentation to properly record the activities carried out and the problems encountered
Record any requests for improvements or further interventions by the customer on the installed machines (e.g. specific training on the machines)
Work with the technical department to share problems with the operation of the machines and provide feedback to improve functionality
Train customer personnel in the equipment operation

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Field Service Software Engineer: Systems Troubleshooter & Trainer