After Sales Zone Manager Area Nord Est (Ref.596)...

Joining us means joining a global company. Driven by the constant search for innovation and excellence, a pioneer and leader in clean technologies and sustainable mobility, the Group intends to remain at the forefront of the major trends that are moving the world. With its efficiency, agility and team spirit, the Group is demanding and bold in defining the mobility of tomorrow. To succeed in these transformations, the company needs all the talents. Join us! Mission

To ensure the achievement of technical and commercial targets (customer satisfaction) optimizing both process and sell‑out actions by the authorized repair facilities. Responsibilities

Workshop loyalty : set‑up of the sales purchasing target per workshop, constant alignment with Parts ZM and Hub Sales Manager to define commercial policies and animation, definition of action plans and follow up Service marketing activities : definition of the marketing plan at workshop level through the tools and resources made available by PSA (Marketing portal, ATL and BTL plans, POS materials, CRM activities) Ensure and track service quality, customer satisfaction and Stellantis standards compliance Monitor CSI & IACS KPIs and share the action plans with Service Manager Share quality results linked with the remuneration policy Manage technical & warranty KPIs including recall campaigns follow up Monitor warranty KPIs and definition of an action plan Monitor technical skills and training follow up Manage & track workshop loyalty, efficiency & business performance Service contract animation Profile

Strong analysis and sales orientation Excellent interpersonal, negotiation and problem‑solving skills Energy, determination and stress management Technical education and skills on the car world appreciated Excellent knowledge of the main applications in the MS Office environment, in particular MS Excel Good knowledge of the English language We assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future. After Sales Zone Manager Area Nord Est (ref.596) • Bologna, Emilia-Romagna, IT

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