CUSTOMER EXCELLENCE PROFESSIONAL

Presentation overview

Our client is a dynamic and fast-growing company based in Brescia, a global leader in advanced technologies for low-voltage batteries in the mobility sector Job Title

Customer Excellence Professional Core company values

Quality and Precision Sustainability and Social Responsibility Honesty, Transparency and Integrity Organizational structure

Report to the Team Manager Key responsibilities

Coordinating integrated service processes from order entry to on‑time delivery and order fulfilment Monitoring and posting customer orders received via EDI, TecCom and other channels Managing the initial set‑up of new customers, including processes, master data and special requirements, in close collaboration with Sales and customers Acting as main interface to service providers and carriers, including delivery coordination and invoice approval Delivery management, ensuring on‑time delivery of batteries by analysing inventories and incoming deliveries and allocating goods to delivery notes Organising labelling activities and work orders Monitoring storage performance regarding age, quality, quantity, costs and efficiency Planning material requirements and managing packaging and decoration materials in line with purchasing processes Ensuring achievement of defined KPIs (e.g. on‑time quantity fill, claim management) Supporting customer satisfaction through effective claim management Maintaining master data, including label management and Bill of Material updates Supporting continuous improvement and cost‑saving projects Creating purchase orders for the Customer Excellence team (e.g. carriers, service providers, supplies) Archiving and maintaining documents in accordance with internal requirements (RIM) Career development opportunities

In the medium to long term, there may be opportunities to leverage the resource within the Group's companies Hard Skills

Completed apprenticeship, secondary education second stage or a similar degree in logistics, sales or administration Several years of relevant work experience (approx. 3–4 years) in Sales, Production or Logistics, preferably in an industrial or international environment Experience in the automotive industry is an advantage Strong analytical skills combined with excellent self‑ and time‑management abilities High awareness of external and strategic influences such as legislation, fuel costs and environmental requirements Sensitivity and understanding of dangerous goods shipments Advanced proficiency in SAP and Microsoft Office applications Strong communication skills with the ability to collaborate effectively with various stakeholders Fluency in English and Italian, both in spoken and written Soft Skills

Planning Forward‑thinking Problem solving Teamwork Contract conditions

Work location: Brescia Working hours and work‑life balance: 9.00‑13.00 and 14.00‑18.00 Contract type: Permanent Contract Gross Annual Salary: The compensation package, of significant interest, will be assessed and carefully evaluated following the outcome of the interviews and in relation to the candidates' qualifications and experience competing for the position GAL: 36.000€ - 45.000€ EEO statement

Candidati of all genders (Law 903/77) are invited to read the privacy notice at

(Articles 13 and 14, EU Regulation 679/2016) published on the website

Etjca S.p.A. (Ministry Authorization No. 1309‑SG dated 23/02/2005) is authorized to operate as per the Ministry of Labor and Social Policies. The job offer is open to all candidates, regardless of gender, age, ethnicity, religious beliefs or sexual orientation, in compliance with D.Lgs. 198/2006 and subsequent amendments, as well as directives of D.Lgs. 215/2003 and 216/2003. Candidates are invited to review the privacy notice

(Reg. UE 679/2016 as GDPR) published on the

website. The service is free. Etjca Group S.p.A. è autorizzata ad operare dal Ministero del Lavoro e delle Politiche Sociali (Aut. Min. Prot. N. 1309‑SG del 23/02/2005).

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