Service Operations Dispatcher - Contract & Non-Contract

Job DescriptionVertiv is looking for a Service Operation Planner to join our team in Italy, Bologna or Padua.Core ResponsibilitiesService Planning & ExecutionSchedule and dispatch Customer Engineers and subcontractors for Preventive Maintenance visits and Non-Contract jobsOptimize logistics, minimize costs, and maximize productivity while maintaining service level commitmentsProcess new Non-Contract orders and manage Preventive Maintenance schedules according to contract requirements and customer preferencesEnsure fair workload distribution and meet efficiency, productivity, and overtime targetsCustomer Relationship ManagementCommunicate and confirm service dates with customers for centralized planning accountsMaintain ongoing dialogue with customers to understand their scheduling preferencesRespond to customer and engineer calls for queries and task reassignmentsUpdate customer web portals with required PM visits completion reports and informationDocumentation & ComplianceCoordinate with the documentation team to ensure all required paperwork for site access and invoicingEnsure proper use of ERP system and Mobile Field Service toolsComply with ITC policy and ensure all trade compliance controls are executedCheck that debriefing information from engineers and subcontractors is complete and accurate. Pay special attention to materials used in each activity to prevent them from remaining in the Customer Engineer's sub-inventoryFinancial ManagementUpdate purchase orders for subcontractors according to Company Policies for scheduled Non-Contract activitiesInvoice non-contract activities to customers following customer requirements and Italian Fiscal lawEscalate capacity and material issues to the Customer Engineer Manager and Purchasing ManagerSchedule activities to subcontractors with sufficient capacity and capability, choosing the lowest-cost option that can complete the activity within the monthResolve customer disputes affecting paymentPerformance & Continuous ImprovementAchieve KPI targets for overtime, PM completion, and engineer productivity/efficiencyProvide proactive reporting on outstanding PM visitsImplement improvement plans in cooperation with the Service Operations Manager and supervisorsJob RequirementsSchool Background: secondary technical schoolLanguage skills: Native in the local languageTechnical / Functional skills:Minimum 5 years working experience (1 for graduates)Computer Literate: All office associated programs, ERP systemsAble to manage people and coordinate/run projectsWell organized and able to work under pressureAttitudes:Customer service oriented;

Telephone skills; ability to organize timeTime Travel NeededNo TravelLanguagesItalian and EnglishSalaryThe anticipated salary range for this role in the Milano, Italy locality is between € 25,037 to € 37,556 gross per year [IF ROLE IS NON-EXEMPT: (based on a 40-hour work week)]—salary ranges for other geographic localities may vary. Certain roles are eligible for additional benefits. Where applicable, a comprehensive overview of the full benefits package and any additional compensation will be provided during the initial interview. Compensation ranges are determined based on objective, gender-neutral criteria including skills, experience, and job responsibilities.Equal Opportunity EmployerVertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected].#J-18808-Ljbffr