It Support Specialist...

Location: Italy

Type: Dispatch, on-site

Hours: 10–20 hours per week.

BCIC Swiss GmbH | Best Connect International Company is looking for an IT Support Specialist in Italy.

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber.
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware / software.

• Must hold a valid work permit in Italy.
• English is mandatory.

Salary: Negotiable