Customer Excellence Professional (m/f/d)

Overview

At Clarios, we are producing the world’s best batteries, essential for the evolving future of transportation. Our advanced, low‑voltage batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. As a Customer Excellence Professional (m/f/d), you will drive best‑in‑class customer satisfaction by ensuring intensive customer relationships and communication. The position is based in our Clarios EMEA office in Brescia, Italy. Responsibilities

Coordinate integrated service processes from order entry to on‑time delivery and order fulfilment Monitor and post customer orders received via EDI, TecCom and other channels Manage the initial set‑up of new customers, including processes, master data and special requirements Act as the main interface to service providers and carriers, including delivery coordination and invoice approval Manage delivery to ensure on‑time delivery of batteries by analyzing inventories and incoming deliveries and allocating goods to delivery notes Organize labelling activities and work orders Monitor storage performance regarding age, quality, quantity, costs and efficiency Plan material requirements and manage packaging and decoration materials in line with purchasing processes Ensure achievement of defined KPIs (e.g., on‑time quantity fill, claim management) Support customer satisfaction through effective claim management Maintain master data, including label management and Bill of Material updates Support continuous improvement and cost‑saving projects Create purchase orders for the Customer Excellence team (e.g., carriers, service providers, supplies) Archive and maintain documents in accordance with internal requirements (RIM) Qualifications

Completed apprenticeship, secondary education second stage or a similar degree in logistics, sales or administration Several years (approx. 3–4) of relevant work experience in sales, production or logistics, preferably in an industrial or international environment Experience in the automotive industry is an advantage Strong analytical skills combined with excellent self‑ and time‑management abilities High awareness of external and strategic influences such as legislation, fuel costs and environmental requirements Sensitivity and understanding of dangerous goods shipments Advanced proficiency in SAP and Microsoft Office applications Strong communication skills with the ability to collaborate effectively with various stakeholders Fluency in English and Italian, both spoken and written Benefits

Working in an international environment Strong commitment to integrity, values, social engagement, and sustainability AD&D Insurance Meal vouchers Flexible and trust‑based working hours Mobile work policy Internal Learning Academy and LinkedIn Learning Equal Employment Opportunity

Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non‑discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email Scam Notice

Clarios will never require a job applicant to pay money as part of the application or hiring process. Please be aware of scams being perpetrated through the Internet and social media platforms.

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