Descrizione:
Amazon is seeking a Channel Team Lead for our Delivery Center in Hyderabad, responsible for I.H.S operations at our DCs & EDSP management and support the DC manager in performance management and driving the operational plan to deliver the defined goal performance.
Essential Functions
- Account Identification & Acquisition: Market mapping and identification of potential retail stores for time‑bound acquisition, induction, and onboarding of new accounts (I.H.S stores) in the assigned territory.
- Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon, building and executing a strategic account plan that delivers key business opportunities for the stores and Amazon.
- Field Visits: Visiting a targeted number of stores on a daily, weekly, and monthly basis.
- Training: Deliver training and coaching of Amazon processes, products, operating model, and SOPs.
- Work on the ground to enable network with new product launches and partner with the operations and other teams.
- Reporting: Maintain and publish routine reporting on the stores’ current performance and business with Amazon, publish recommendations and action plans based on data, and report the overall network health in the assigned territory.
- Team Management: Build and manage a multi‑layer team and manage performance through on‑the‑job coaching and mentoring, driving the team of associates to manage their targets.
- Set proper expectations, provide clear status communications, and manage relationships with acquired or assigned stores for mutual growth.
- Work with stores/channel partners to improve operational aspects of their business to provide a great delivery experience and consistently enhance efficiency.
- Enhance engagement with accounts to improve business and increase retention.
- Drive stores against goals (volume, FTR and other key metrics).
- Handle day‑to‑day operational escalations and be available round the clock to manage issues.
- Internal/External stakeholder management.
- Support station operations and/or customer deliveries.
Essential Skills
- Strong leadership capabilities and people management skills.
- Ability to work under pressure and in ambiguous situations.
- Good communication skills, able to explain and engage teams on Amazon objectives.
- Strong bias toward excellent customer service, engaging the team in understanding customer experience and expectations.
- High ownership, following through to ensure delivery of changes, solutions, and services that fulfill customer needs.
- Analytical skills, effectively analyzing and interpreting information, identifying and validating key facts, reviewing alternatives to determine advantages and risks.
Basic Qualifications
- 1+ years of employee and performance management experience.
- Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts.
Preferred Qualifications
- 1+ years of experience in performance metrics, process improvement, or lean techniques.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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