Information Technology Service Delivery Manager

Sereno Hotels is a small, design-led luxury hotel group with properties in Como and St. Barthélemy. We believe that exceptional hospitality starts behind the scenes, and we’re looking for an IT Service Delivery Manager who takes quiet pride in making everything work — seamlessly, reliably, and invisibly.

THE ROLE

You’ll own the full IT and communications landscape across our properties, working closely with our external IT service provider while serving as the internal expert our teams rely on. This is a hands‑on, senior role: equal parts strategy, operations, and day‑to‑day problem solving.

Your core responsibilities will include:

• Systems administration and operation across all IT and communication platforms
• Coordinating and following up on user administration and support with our IT service provider
• Managing and maintaining front‑office systems (Protel Air Cloud PMS), telephone systems (3CX), and point-of‑sales systems (iSelz)
• Managing electronic lock systems (VDA), back‑office systems (Sage, Datev), and office automation and email (MS O365)
• Supporting guest Wi‑Fi services and managing servers, PCs (Mac and Windows), and mobile devices
• Maintaining local and wide area networks, video systems, and digital signage
• Ensuring IT security, policy compliance, and data integrity across all systems
• Staying current with technology trends and proactively recommending improvements
• Providing second and third‑level support through the IT service provider and internal channels

WHAT WE’RE LOOKING FOR

You bring at least five years of hospitality IT experience and know the systems that run a luxury property inside out. You’re comfortable owning a wide remit independently, communicating clearly with non‑technical colleagues, and escalating the right things at the right time.

Specifically, you have:

• Proven experience with hotel IT systems, ideally including Protel Air Cloud, 3CX, iSelz, VDA, Sage/Datev, and MS O365
• Strong networking skills across LAN/WAN environments
• Experience managing Mac and Windows environments, mobile devices, and AV/digital signage systems
• Solid knowledge of IT security practices and compliance frameworks
• Proficiency in Power BI for reporting and operational insights
• Excellent written and spoken English
• A service‑first mindset — you’re a calm, dependable presence when things go wrong

NON-NEGOTIABLES

• Based near Como, Italy (working permit required)
• Willingness to travel to St. Barthélemy as needed
• Minimum 5 years’ experience in hospitality IT
• Business‑level English (written and spoken)
• Availability for occasional out‑of‑hours support

WHAT WE OFFER

• A senior role with genuine ownership and autonomy in a respected luxury brand
• The opportunity to work across two exceptional properties — Como and St. Barth
• A close‑knot, talented team with a collaborative culture
• Ongoing development and the chance to grow alongside an ambitious group

Front‑row access to Sereno’s next chapter of growth

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