Information Technology Service Delivery Manager

Sereno Hotels is a small, design-led luxury hotel group with properties in Como and St. Barthélemy. We believe that exceptional hospitality starts behind the scenes, and we’re looking for an IT Service Delivery Manager who takes quiet pride in making everything work — seamlessly, reliably, and invisibly.
THE ROLEYou’ll own the full IT and communications landscape across our properties, working closely with our external IT service provider while serving as the internal expert our teams rely on. This is a hands‑on, senior role: equal parts strategy, operations, and day‑to‑day problem solving.
Your core responsibilities will include:
Systems administration and operation across all IT and communication platforms
Coordinating and following up on user administration and support with our IT service provider
Managing and maintaining front‑office systems (Protel Air Cloud PMS), telephone systems (3CX), and point-of‑sales systems (iSelz)
Managing electronic lock systems (VDA), back‑office systems (Sage, Datev), and office automation and email (MS O365)
Supporting guest Wi‑Fi services and managing servers, PCs (Mac and Windows), and mobile devices
Maintaining local and wide area networks, video systems, and digital signage
Ensuring IT security, policy compliance, and data integrity across all systems
Staying current with technology trends and proactively recommending improvements
Providing second and third‑level support through the IT service provider and internal channels
WHAT WE’RE LOOKING FORYou bring at least five years of hospitality IT experience and know the systems that run a luxury property inside out. You’re comfortable owning a wide remit independently, communicating clearly with non‑technical colleagues, and escalating the right things at the right time.
Specifically, you have:
Proven experience with hotel IT systems, ideally including Protel Air Cloud, 3CX, iSelz, VDA, Sage/Datev, and MS O365
Strong networking skills across LAN/WAN environments
Experience managing Mac and Windows environments, mobile devices, and AV/digital signage systems
Solid knowledge of IT security practices and compliance frameworks
Proficiency in Power BI for reporting and operational insights
Excellent written and spoken English
A service‑first mindset — you’re a calm, dependable presence when things go wrong
NON-NEGOTIABLES
Based near Como, Italy (working permit required)
Willingness to travel to St. Barthélemy as needed
Minimum 5 years’ experience in hospitality IT
Business‑level English (written and spoken)
Availability for occasional out‑of‑hours support
WHAT WE OFFER
A senior role with genuine ownership and autonomy in a respected luxury brand
The opportunity to work across two exceptional properties — Como and St. Barth
A close‑knot, talented team with a collaborative culture
Ongoing development and the chance to grow alongside an ambitious group
Front‑row access to Sereno’s next chapter of growth
#J-18808-Ljbffr