Field Service Engineer, Medical Tech — Growth & Impact

• Work with innovative medical technology.
• Enjoy strong growth and development opportunities.

Azienda

Our client is an international healthcare technology company that develops and supports innovative medical diagnostic solutions. With a strong global presence, the company is committed to improving patient care through advanced technologies, scientific excellence, and high-quality customer service. It operates in a highly regulated environment and promotes a culture of innovation, collaboration, and continuous improvement.

Offerta

• Plan and carry out all preventive and corrective maintenance activities within the assigned territory.
• Respond to telephone calls and requests related to technical issues.
• Record and track cases in the CRM system.
• Collaborate with the Sales team and follow recommendations to identify and generate business opportunities.
• Ensure compliance with all applicable Medical Device Regulations and internal procedures.
• Manage the local spare parts inventory.
• Coordinate logistics activities related to probes and devices.
• Install new devices at customer sites.
• Provide technical support for tenders and commercial bids.
• Support IT developments and the implementation of new products and solutions (e.g., LHM).

Corrective Maintenance

• Perform diagnostics and troubleshooting activities.
• Plan and execute field service interventions both on-site and within the repair facility.
• Repair faulty devices or coordinate repairs with external repair facilities when required.

Preventive Maintenance

• Manage the preventive maintenance schedule to ensure contracted customers receive their annual service visit.
• Organize and coordinate on-site service interventions.
• Perform maintenance and servicing of probes and capital equipment.

Reporting

• Provide regular reporting to the direct manager and relevant stakeholders regarding completed activities, ongoing projects, and future plans.
• Communicate promptly to the Sales Administration and Commercial teams any changes affecting the installed base, including equipment relocation, out-of-service products, or other relevant updates.

Competenze ed esperienza

Technical Skills

• Strong knowledge of electronics, electrotechnics, and IT systems.
• Experience working with CRM platforms (Salesforce or equivalent).
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Fluent in English (written and spoken); knowledge of French is considered a plus.
• Native or fluent Italian.

Educational Background

• Degree or Technical Diploma in Electronics, Electrical Engineering, Information Technology, Biomedical Engineering, or a related field.

Reporting Line

• Reports directly to the Customer Service & Satisfaction Director.

Core Competencies

• Results-oriented mindset with a strong focus on customer satisfaction.
• Ability to build trust and develop long-term relationships with customers and stakeholders.
• Commitment to continuous learning and professional development.
• Strong team-player attitude and collaborative approach.
• Open-minded, with the ability to promote diverse perspectives and innovative solutions.
• Excellent problem-solving and organizational skills.
• Effective communication and interpersonal abilities.

Professional Experience

• Minimum of 5 years of experience in a Technical Service, Field Service, Customer Support, or Maintenance function.
• Previous experience in the medical device, healthcare technology, diagnostic equipment, or other highly regulated industries is strongly preferred.
• Proven experience in equipment installation, maintenance, troubleshooting, and customer-facing technical support.
• Experience working independently in the field while managing multiple priorities and service activities.

Preferred Attributes

• Customer-centric approach with a high level of professionalism.
• Strong sense of ownership, accountability, and initiative.
• Willingness to travel within the assigned territory as required.
• Ability to work effectively in a dynamic and fast-paced environment.

Completa l'offerta

Great growth opportunity.

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