Manager Automation & Clinical Software Solutions

Experteer Overview

In this role you lead and grow a regional WITS Customer Service team in the EMEA region, driving end-to-end solution installations and smooth Go-Live transitions. You’ll ensure high customer satisfaction through effective execution and process excellence. You’ll work closely with Sales, Project Management, and local teams to deliver complex IT/automation services at scale. This is a dynamic, cross-cultural environment that rewards initiative and collaboration.

Retribuzione / Benefits

• Lead, mentor, and develop Specialists across Hardware, Application Workflow, and Clinical IT domains
• Plan and monitor resource allocation for multiple parallel installations and support
• Drive customer satisfaction by ensuring a smooth installation experience and successful Go-Live
• Develop and maintain installation processes, documentation, and best practices
• Track performance metrics and implement improvement initiatives
• Partner with Sales, Project Management, Local Service, and Local Application Specialists to ensure readiness
• Collaborate with regional and global teams to share knowledge, align on standards, and adopt new tools/technologies

Responsabilità

• 5+ years in solution delivery of Automation/IT services
• Experience leading complex, multicultural distributed teams across EMEA
• Proven track record with complex installations (integrations, networking, security, data migration) and customer support operations
• Familiarity with security frameworks (ISO 27001) and GDPR/data privacy regulations
• Strong customer focus with excellent interpersonal and communication skills
• Ability to influence others and drive action, high energy and adaptability
• Fluency in English and Italian;
  other EMEA languages advantageous
• Willingness to travel up to 50-70%

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