Senior crisis practitioner - adult mental health

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included. The Role The Crisis Service will provide a comprehensive multi‑agency team approach of care, rapidly responding to people in acute psychiatric distress, until the crisis has been resolved and the service user is linked to ongoing care. This will be delivered on the basis of least restrictive alternative and minimum disruption to the lives of service users, and offer a credible alternative to hospitalisation, whenever possible. This will take due note of the supports available and the needs of carers involved in the informal care of service users, providing intensive support and interventions to clients and carers prior to and following discharge from hospital, and will include service users who are on temporary leave from hospital through, for example, suspension of detention. This will include service users from the CHCP catchment area who may be temporarily cared for within in‑service user facilities out with the CHCP boundary. Duration, Location and Working Pattern Permanent, Full time Shift Pattern – Variable – 7 day service Monday - Friday 0900hrs‑2000hrs. Saturday / Sunday 0900hrs‑1700hrs Base location – Florence Street Resource Centre Key Responsibilities The post‑holder is responsible for delivering high‑quality, person‑centred care through the full clinical cycle of assessment, planning, intervention, and evaluation. They will manage their own caseload, ensure timely processing of referrals, and act as a knowledgeable resource for referrers and colleagues. Core Responsibilities Clinical Practice: Providing specialist psychiatric input, coordinating care, promoting health and wellbeing, and responding to a wide range of individual needs including safeguarding concerns. Maintaining therapeutic, culturally sensitive relationships with service users and carers. Interagency Collaboration: Liaising with internal and external professionals, voluntary organisations, and participating in multidisciplinary meetings and case conferences. Quality, Safety and Governance: Maintaining accurate written and electronic records, producing reports, complying with legislation and organisational policies, and supporting safe practice and environmental risk management. Service Development and Evaluation: Contributing to service review, audit, user/carer satisfaction monitoring, and initiating improvements in care delivery and practice. Education, Training and Professional Development: Supporting students and junior staff through supervision, mentoring, and induction. Delivering training to internal and external groups and ensuring practice is informed by current research and evidence. Leadership and Role Modelling: Demonstrating professional behaviours, supporting practice development, and promoting best value through effective partnership working. Knowledge, Training, Qualifications and/or Experience Required to Do the Job Completion of training as a first level registered nurse in mental health with a currently valid registration with the Nursing and Midwifery Council or an occupational therapist registered with the Health Professions Council or social worker registered with SSSC Significant post registration experience, with experience of the mental health sector preferably community Experience of supervising junior staff which may include qualified staff Evidence of continued professional development Effective communication skills Ability to work without direct supervision What We Offer We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities. As an NHS Scotland employee, you will be entitled to: A minimum of 27 days annual leave, increasing with length of service, plus public holidays Membership of the NHS Pension Scheme, including life insurance benefits Salary Sacrifice Car Benefit Scheme Development opportunities including study bursaries, e‑learning and classroom‑based courses Enhanced pay for working public holidays NHS discounts on a wide range of goods and services Confidential employee support and assistance, including counselling and psychological therapies For An Informal Discussion, Please Contact Hilary Clark‑White, Crisis Team Lead – Hilary. Clark‑[email protected] – 0141 232 7060 Work‑hour Changes and Flexible Working From 1 April 2026, the Agenda for Change full‑time working week will reduce from 37 hours to 36 hours. Part‑time working hours will be reduced on a pro‑rated basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged. NHS Greater Glasgow and Clyde recognises the importance of work‑life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full‑time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process. NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ. By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process. 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