Descrizione:
Spa Manager – Collegio alla Querce, Auberge Collection
Responsibilities
Act as a brand ambassador for Collegio alla Querce, embodying the brand's values through leadership, presence on the floor, and commitment to team engagement, fostering a culture of pride, consistency, and genuine care.
Plan all aspects of wellbeing experiences’ delivery and execution.
Maintain consistent guest satisfaction by collating feedback from hotel surveys and communicating this with the team, implementing changes or training where necessary.
Show solid knowledge of all treatments and the ability to recommend and suggestive sell.
Support all aspects of retail guest assistance, product display, product inventory, suggestive selling, inventory and merchandising.
Handle guest complaints or problems immediately, ensuring guest satisfaction and communicating all of the above to management to ensure communication to all necessary departments.
Provide daily and monthly financial and statistical reports for the Hotel and General Manager and Home Office, incorporating justifications of performance, proposals and recommendations to optimize financial performance.
Liaise with the hotel Sales and Marketing department to understand the spa's annual marketing plan, coordinating all promotional activities, PR and events in line with the marketing plan.
Aim to achieve consistently high scores in spa audits, resolving any highlighted issues through training or reviewing operational procedures.
Qualifications
A minimum of three years experience in the same role within a luxury hospitality environment is a requirement.
Wellbeing and guest oriented with the ability to provide the ultimate experience for guests.
Experience with developing financial budgets for a spa.
Ability to monitor and drive the spa performance through set KPIs.
Ability to inspire, empower, retain and develop the team.
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