Supervisor Hotel Operations (m/f/d) - Bea

Supervisor Hotel Operations (m/f/d) - Bea

Florence

Responsibilities

• Actively work in the service, taking the lead as shift supervisor, ensuring everything runs smoothly, whether behind the bar, in service, or at the front office
• Make sure all service, quality, and hygiene standards are met – always with an eye for detail
• Take charge of training, coaching, and onboarding new team members
• Handle communication and ensure that all information flows smoothly within the team
• Take guest feedback seriously and ensure a quick and efficient resolution
• Share your insider tips for the best hotspots in the city with our guests, ensuring they feel at home from the first moment to the last drink

Qualifications

• Already gained experience in a similar position, ideally in the trendy hospitality or lifestyle hotel industry
• Flexible and ready to work in shifts
• Reliable, multitasking and willing to learn are strengths
• Carry yourself confidently, bring lots of joy to your work, and humor is part of who you are
• Enjoy working with international, demanding guests and know exactly how to handle their various needs with a smart approach
• Speak fluent English and Italian

Benefits

• Bring your personality to work – your style, smile, and ideas are welcome
• Less work, same money – full-time means 35 hours and every hour counts
• Support for your sports program
• Competitive staff rates and travel benefits
• Ruby F&B Credit for drinks and snacks
• Mobility allowance for your commute
• Extra cash through profit-sharing, talent scouting, and positive reviews
• Training, coaching, and mentoring opportunities for personal growth
• Innovation is part of our DNA – Lean Luxury, paperless, cashless systems and more

Diversity, Equity & Inclusion

We believe that you can love whoever you want, decide how to be addressed, be proud of your heritage and culture, and you don’t have to justify your religion or worldview.

We do not tolerate racism, sexism, heterosexism, antisemitism, or any other form of discrimination.

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