Transportation Dispatcher - 1st Shift

Position Overview

Dispatches Truck Drivers (CDL and Non‑CDL) for the safe conveyance of materials for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Responds to emails and phone calls in a timely manner.

Hourly Pay : $22.00.

Location : 515 N 51st Ave, Phoenix, AZ 85043. Essential Duties and Responsibilities

Records and maintains files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information. Coordinates and effectively communicates with various GCNA divisions. Ensures compliance with all safety rules and appropriate safety equipment use. Immediately takes action and/or reports any unsafe or potential hazards. Orders supplies and equipment, and issues them to team members. Maintains day‑to‑day operations of the transportation department to meet team member and customer needs. Reads and responds to emails from stores, providing excellent customer service. Dispatches drivers in a safe and efficient manner. Determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications. Communicates power equipment defects to the fleet services team. Provides feedback to transportation leaders on day‑to‑day operations to maintain and improve business and resolve problems. Maintains regular and consistent in‑person attendance. Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation. Performs other related duties, as assigned. Key Values / Enabling Attributes

Trust

– Making relationships as important as results; doing the right thing even when no one is looking; saying what we will do; having the courage to resolve differences; respecting the uniqueness of every individual. Collaboration

– Engaging in unfiltered conflict around ideas; apologizing when appropriate; taking care of each other and the business; achieving greatness as One Goodwill; partnering with our communities to serve our customers. Engagement

– Valuing attitude and aptitude; being an ambassador of Goodwill; going above and beyond; having fun and celebrating successes; making life better for those around us. Ownership

– Leading by example; driving operational excellence; holding one another accountable; making Goodwill better every day; taking responsibility to initiate solutions. Innovation

– Encouraging continuous learning; willing to take risks; transforming from common to exceptional; promoting breakthrough thinking; embracing change. Minimum Qualifications

High school diploma, GED, or equivalent work experience required. One year of customer service or dispatch experience required. Excellent written and oral communication skills. Outstanding organizational and time‑management skills. Proficient in the Microsoft Office Suite. Ability to speak and read English proficiently. Ability to pass a background check and drug screen, where applicable for this position. Benefits

Comprehensive Total Rewards package available after 60 days of employment. Medical plans (5 options). Employer‑funded Health Reimbursement Account (HRA). Dental plans (3 options). Vision plan. 401(k) plan. Employer‑paid life insurance. Employee Assistance Program (EAP). Paid time off: sick, vacation, and paid holidays. Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws. Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.

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