Client Relationship Representative (Field-Based) - Rome & Lazio

Role Overview As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants on-field.

Key Responsibilities

Promote the company services by visiting clients' premises;

Assist merchants with verification and activation processes;

Monitor and analyze portfolio performance;

Provide in-person support and consultation for existing customers;

Engage in both system-scheduled and self-initiated activities;

Ensure new merchants in the assigned portfolio complete registration;

Support existing merchants in maintaining active usage;

Escalate issues by opening cases for problems beyond their resolution scope;

Present product features and benefits to clients in a compelling manner;

Travel to meet clients and attend industry events

Requirements

2+ years of experience in business development within a fast-paced environment preferably a financial services institution;

Understanding of financial products / services features and advantages;

Experience in working with Customer Relationship Management (CRM) systems;

Outstanding negotiation skills;

Strong organizational and diary management skills;

Resiliency and the ability to handle objections;

The ability to deal with a diverse client base;

Computer literacy & tech mindset;

Fluent in English and Italian.

Benefits

Permanent contract via an Employer of Record (EOR).

An attractive performance-based bonus (linked to individual targets and boosted by collective goals).

A comprehensive benefits package in addition to salary (Allowances, group medical plan coverage, etc).

The opportunity to work with a highly motivated team in a dynamic, fast-paced environment.

The opportunity to work at an international fintech company with strong cultural diversity

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