Business Operations Analyst

Business Operations Analyst – Overview Are you ready to shape the future of capital markets? We are looking for a Business Operations Analyst to join the Gatelab team.

The Business Operations Analyst supports the CEO in driving the company’s strategic and operational transformation. This position provides cross‑functional analytical support across Finance, Sales, Product, Software Development, and Client & Programme Management, ensuring that the company’s expansion plan and operational performance are efficiently monitored, data‑driven, and fully aligned with growth objectives.

The role focuses on the monitoring of revenues and costs, budget planning, and the optimization of organizational and financial processes, while contributing to the Target Operating Model (TOM) and strategic analyses.

Working at the intersection of business strategy, financial discipline, and operational efficiency, the Business Operations Analyst ensures clarity, accountability, and compliance across all business activities — promoting a culture of client success, efficiency, commitment, and team spirit.

This position offers broad visibility across both business as usual (BAU) and strategic transformation initiatives of the company.

Responsibilities

Support the CEO in monitoring and optimizing the company’s expansion business plan, including both revenues and costs.

Improve and automate revenue monitoring processes, ensuring data accuracy and consistency between Sales, Administrative & Operations, and Finance teams.

Oversee cost monitoring and control, leading the annual budgeting process, and monitoring actual performance versus budget across teams.

Participate in the definition and tracking of the Target Operating Model (TOM) to support workforce and transformation planning.

Conduct strategic analyses to support decision‑making in organizational optimization and market intelligence.

Cooperate daily with the Client & Programme Management Team to ensure successful execution of transformation initiatives and client success.

Maintain a strong sense of confidentiality, professionalism, accountability, and efficiency in all assigned tasks.

Provide regular updates and report activities to management.

Track and analyze the company’s revenue and cost performance in line with the business plan and growth objectives.

Oversee cost management activities, including planning, tracking, and control of personnel costs and supplier expenses.

Identify and allocate direct costs related to company software products to support computation of product margins.

Collaborate with Finance to ensure consistent, transparent cost allocation and margin reporting methodologies.

Design and enhance automated dashboards and reporting tools for revenue and cost monitoring.

Perform variance analyses between forecasts and actual results, identifying and reporting deviations.

Prepare management reports summarizing key financial and operational performance indicators.

Support the identification of cost‑saving opportunities and process efficiencies.

Help define and track KPIs that align with company strategy, revenue targets, and profitability goals.

Build, document, and monitor the Target Operating Model (TOM) of the company.

Work with HR and management to plan workforce needs, recruitments, and team reorganizations.

Track transformation milestones, ensuring compliance with deadlines and alignment with strategic priorities.

Support onboarding coordination and follow‑up of staff movements to maintain organizational efficiency and team spirit.

Conduct qualitative and quantitative analyses to support strategic decision‑making, such as market trends, operational efficiency, or M&A‑related insights.

Collaborate with M&A, Sales, and Product Teams to assess growth opportunities and competitive positioning.

Evaluate process performance and propose improvements to enhance scalability, accountability, and client satisfaction.

Contribute to internal strategic presentations and reports prepared for management and stakeholders.

Partner closely with the Client & Programme Management Team to ensure alignment between operational processes, transformation initiatives, and client priorities.

Support initiatives that enhance customer care, responsiveness, and quality of service.

Promote team spirit, responsibility, and cross‑functional collaboration to achieve collective goals.

Ensure timely, structured, and transparent communication across departments.

Demonstrate autonomy and commitment in executing assigned responsibilities.

Maintain efficiency and accuracy in reporting and analysis while meeting all deadlines.

Uphold company standards of confidentiality, compliance, and professionalism in all activities.

Support continuous learning and process optimization, contributing to scalable and high‑quality internal systems.

Qualifications

Bachelor’s or Master’s degree in Business Administration, Finance, Economics, Engineering, or related field.

1–3 years of experience in financial analysis, business operations, or strategy — ideally within fintech, trading technology, or financial services.

Experience in budget monitoring, cost control, or performance analysis.

Familiarity with data analysis tools (e.g., Excel, Power BI, or similar).

Strong numerical, analytical, and problem‑solving skills with rigor and attention to detail.

Excellent organizational and time‑management abilities, capable of meeting strict deadlines.

Strong communication and interpersonal skills for collaboration across teams.

Ability to manage confidential information with integrity and professional discretion.

Demonstrated autonomy, accountability, and commitment to results.

Curiosity and adaptability to quickly learn company processes and trading technology.

Client‑oriented mindset, emphasizing quality, responsiveness, and care.

Team player with a collaborative and constructive attitude.

Fluency in English and Italian (spoken and written).

Benefits

Being part of a European, international and diverse team – Collaborate across borders with talented colleagues connected by a shared ambition and purpose.

Learning as you grow – Develop your skills through continuous learning, real responsibilities and flexible career paths that evolve with you.

Having an impact – Contribute to projects that matter, in an agile and dynamic environment where your ideas help drive progress.

Driving sustainability – Play an active role in building transparent, responsible and sustainable capital markets for the long term.

EEO Statement We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

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