Italian Speaking Customer Care for Online Bank | Work and Live in Greece

Mercier Consultancy MD is thrilled to present an exceptional opportunity for dedicated and motivated Italian Speaking Customer Service Representatives to become a valued part of our dynamic team, supporting a well-established and reputable Online Bank.

This position is perfect for individuals who possess a strong passion for finance and exemplary customer service skills. As a representative, you will play a crucial role in delivering top-notch assistance to Italian-speaking clients, helping them navigate and manage their online banking needs with efficiency, accuracy, and utmost security. Your contributions will ensure a seamless and positive digital banking experience for our customers, reinforcing their trust and satisfaction with our services.

Key Responsibilities

• Respond to customer inquiries related to online banking services, account management, and transactions in Italian
• Assist clients with account setup, password resets, transaction inquiries, and dispute resolution
• Ensure compliance with banking regulations and data security protocols while handling sensitive information
• Resolve customer complaints and issues promptly with a focus on delivering excellent service
• Maintain accurate records of customer interactions and transactions in the CRM system
• Collaborate with internal teams to expedite and resolve complex issues efficiently
• Stay informed about new banking products, services, and online security measures to provide accurate and up-to-date information to customers

Requirements

• Exceptional fluency in Italian (both written and spoken) is essential
• Previous experience in customer service within the banking or financial sector is preferred
• Strong knowledge of online banking platforms and financial products
• Excellent communication and interpersonal skills
• Ability to handle sensitive information with discretion and maintain confidentiality
• Proficient problem-solving skills and ability to work under pressure
• Familiarity with CRM systems and banking compliance requirements
• Willingness to work flexible hours as needed to support customers across different time zones

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• 2 Extra Salaries per year
• And Much More..

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