Italian Speaking Customer Service for Tech Company in Greece

Mercier Consultancy MD is excited to provide an amazing opportunity for Italian Speaking Customer Service Representatives for a leading Tech Company based in Greece. This role is perfect for individuals who have a passion for technology and a commitment to delivering exceptional customer support. As a representative, you will assist customers in Italian, providing them with guidance on tech products and services.

• Manage customer inquiries related to tech products, services, and troubleshooting via phone, email, and chat in Italian
• Assist customers with account management, product setup, and technical issues
• Provide detailed information on product specifications, pricing, and available support services
• Resolve customer concerns promptly, ensuring a high level of satisfaction
• Document customer interactions accurately in the CRM system for future reference
• Collaborate with the technical team to address complex issues and enhance customer service
• Stay updated on the latest tech trends and company offerings to provide accurate assistance

• Fluency in Italian (both written and spoken) is essential; proficiency in English is a plus
• Prior experience in customer service, ideally within the technology sector
• Strong communication and interpersonal skills with a customer-focused approach
• Excellent problem-solving abilities and the capacity to work under pressure
• Ability to handle multiple inquiries and manage tasks efficiently
• Proficiency in CRM systems and general computer applications
• Willingness to work flexible hours, including evenings and weekends if needed

• Competitive Monthly Salary
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More…