Italian speaking fitbit products support specialist - work in sofia, bulgaria

Italian Speaking Fitbit Products Support Specialist Job Overview We are thrilled to present an outstanding opportunity for a passionate and customer-focused professional to join a leading team as an Italian Speaking Fitbit Products Support Specialist position in Bulgaria — one of the most exciting Italian-speaking jobs available in the European fitness and wellness sector today. In this dynamic on-site role based in Sofia, Bulgaria, you will serve as the primary point of contact for Italian-speaking customers, delivering expert guidance and technical support for the full range of Fitbit wearable devices, health-tracking applications, and wellness ecosystem products. If you are enthusiastic about fitness and wellness technology and are looking for Italian-speaking jobs that truly make a difference in people's health journeys, this is the perfect opportunity for you — and one of the most rewarding jobs in Bulgaria available right now. Key Responsibilities Provide professional, empathetic, and efficient support to Italian-speaking customers regarding Fitbit devices, wearable fitness trackers, smartwatches, and associated wellness applications via phone, email, and live chat channels. Diagnose and resolve technical issues related to Fitbit hardware, firmware, Bluetooth connectivity, app synchronisation, and account management, ensuring customers can seamlessly track their health and fitness goals. Guide customers through the setup, calibration, and optimal use of Fitbit products, empowering them to maximise the benefits of their fitness and wellness journey. Accurately log all customer interactions, technical issues, and resolutions within the internal CRM system, maintaining high standards of data quality and documentation. Escalate complex technical or billing issues to the appropriate specialist teams in a timely and professional manner, ensuring prompt resolution and customer satisfaction. Stay up to date with the latest Fitbit product releases, software updates, fitness features, and wellness innovations to provide customers with the most current and accurate information. Contribute to team performance targets by consistently achieving or exceeding individual KPIs related to customer satisfaction, resolution times, and quality scores in the fitness and wellness support environment. Actively collaborate with colleagues and team leaders to identify recurring customer pain points and suggest improvements to support processes and product knowledge resources. Requirements Native or fluent Italian language proficiency (spoken and written) is absolutely essential for this role, as you will be supporting Italian-speaking customers exclusively. Valid EU passport (mandatory requirement for all applicants). A genuine interest in fitness, wellness, wearable technology, or consumer electronics is strongly preferred and will be considered a significant advantage. Previous experience in customer support, technical helpdesk, or a related service environment is desirable, though motivated candidates with strong communication skills are also encouraged to apply. Solid computer literacy and the ability to navigate multiple digital platforms, CRM tools, and support systems confidently and efficiently. Excellent interpersonal and problem-solving skills, with a patient, professional, and solutions-oriented approach to customer interactions. Willingness to relocate to Sofia, Bulgaria, and work on-site as part of a vibrant, multicultural fitness and wellness support team. Benefits Competitive Monthly Salary reflective of your skills, experience, and language expertise. Fully Paid Training programme to ensure you are fully prepared and confident before your first customer interaction. Comprehensive Health Insurance coverage for your peace of mind. Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to make your move to Bulgaria as smooth and stress-free as possible. Monthly Performance Bonus rewarding your dedication, hard work, and outstanding customer service results. €1,500 Signing Bonus (one-time payment) exclusively for new hires joining the team — a fantastic financial welcome to your new career. A supportive, inclusive, and energetic multicultural working environment within the growing fitness and wellness industry. And Much More — including ongoing career development opportunities and a clear professional growth pathway within Mercier Consultancy Group's extensive client network. #J-18808-Ljbffr