Key account manager

Risorse Professional, a company specialising in the recruitment of middle and senior management for a leading company specialised in the FinTech sector, is looking for a:

As a Key Account Manager based in Milan, you will play a central role in managing and developing a portfolio of strategic Italian clients, while contributing to company’s overall growth in Southern Europe.

You will act as the main point of contact for your accounts, building long-term partnerships and ensuring that our payment solutions effectively support their business goals — from conversion optimization to international expansion.

• Manage and grow a portfolio of key Italian clients, ensuring their satisfaction, loyalty, and commercial success.
• Develop tailored account strategies to drive business growth, identify upselling and cross‑selling opportunities, and maximize value creation.
• Build and maintain strong relationships with decision‑makers (C‑level, e‑commerce directors, finance managers, etc.).
• Conduct regular business reviews and performance analyses to ensure continuous improvement and strategic alignment.
• Coordinate with cross‑functional teams (technical, product, compliance, data, support) to deliver seamless and effective solutions.
• Provide strategic and functional advice on company’s payment solutions, highlighting product benefits and innovative features.
• Act as the voice of the customer, identifying evolving needs and contributing to the improvement of our offers and services.
• Ensure accurate reporting of activities, forecasts, and results to management.

• Minimum 4 years of experience in key account management or business development, ideally within payments, e‑commerce, or technology sectors.
• Strong ability to manage complex projects and coordinate multiple stakeholders.
• Excellent communication and interpersonal skills, with a consultative, customer‑focused mindset.
• Analytical and results‑driven, comfortable with data and performance metrics.
• Autonomous, organized, and adaptable — thriving in a fast‑paced, changing environment.
• Fluent in Italian and English (French is a plus).

• Competitive salary package with a variable bonus plan linked to performance.
• Comprehensive benefits, including meal vouchers, public transport reimbursement, company phone, and laptop.
• Dynamic, international environment, reporting directly to the General Manager Italy and Head of Customer Success.
• Professional growth opportunities within a rapidly evolving and innovative FinTech ecosystem.
• A collaborative, people‑focused culture where your ideas and contributions truly make an impact.