Fleet Guest Experience Director & Training Lead

A leading cruise line company in Italy is seeking a professional with hospitality experience to design and implement training programs. Responsibilities include collaborating with HR to tailor training, impacting quality assessment scores, and ensuring service standards are met. Ideal candidates should have expert knowledge of Forbes Travel Guide service, exceptional communication skills, and advanced knowledge of coaching techniques. This role is focused on enhancing the guest experience through effective training and support. #J-18808-Ljbffr