Transcend PMO Senior Operations Manager

Job Function Project/Program Management Group Job Sub Function Project/Program Management Job Category People Leader Locations Beerse, Antwerp, Belgium, Dublin, Ireland, Latina, Italy, Lisbon, Portugal, Madrid, Spain, Milano, Italy, São Paulo, Brazil, Toronto, Ontario, Canada, Zug, Switzerland Job Description We are seeking a strong PMO Senior Operations Manager to support delivery excellence for Transcend, a global transformation program focused on standardizing ways of working and consolidating seven ERP systems into one S/4 HANA platform for the Innovative Medicine business. PMO Operations Coordination and Governance

Lead PMO operations across program phases by enabling effective governance, clear communication, and high-quality inputs for decision forums Drive integrated planning across multiple sophisticated releases, handling RAID and change control processes to enable proactive issue resolution and focused execution Supervise schedule management by ensuring accurate, data‑driven tracking against the integrated program plan Handle scope governance by ensuring all changes are evaluated, documented, and aligned with program objectives and stakeholder expectations Deliver consistent and transparent status reporting across governance levels, providing clear, actionable insights to support decision-making Champion predictive delivery practices to identify risks and opportunities early, enabling timely intervention and course correction Ensure PMO operations align with compliance and quality standards, embedding a strong risk management culture focused on identification, mitigation, and follow‑through Supervise deliverables tracking and governance across releases to maintain program integrity, visibility, and delivery confidence

Resource and Team Leadership

Lead and develop a diverse PMO operations team, including Deployment Leads and offshore resources, to deliver consistent, high‑quality results. Coach and mentor team members to build capability, develop accountability, and promote a collaborative, high‑performing environment Partner with Global Program Managers and PMO leadership to align priorities, integrate delivery plans, and strengthen communication across teams Build strong relationships across geographically dispersed teams to enable collaboration, knowledge sharing, and continuous improvement Serve as an escalation point for PMO‑related issues, coordinating resolution with leadership and cross‑functional collaborators

Continuous Improvement and Operational Support

Align deployment activities with overall program objectives by partnering with Deployment Leads to enable seamless execution and risk mitigation. Provide clear and timely updates on PMO performance, resource needs, risks, and improvement opportunities to support informed decision‑making. Drive a culture of continuous improvement by using data and insights to enhance processes, tools, and team capabilities. Ensure effective PMO operations through accurate planning, focused tracking, reliable governance, and proactive risk management.

Experience and Qualifications

Minimum bachelor’s in business administration, engineering or related field required. Advanced degree or MBA preferred.

Required

Minimum of 8 years of proven experience. 7+ years of experience in program or project management, including PMO experience within large, sophisticated, global transformation programs, ideally including ERP implementations. Consistent track record of successfully leading PMO operations teams, handling cross‑functional and geographically dispersed resources. Strong expertise in delivery governance, RAID management, schedule and scope control, status reporting, and risk management. Demonstrated ability to drive data‑driven decision‑making and continuous improvement within PMO functions. Experience providing day‑to‑day leadership, coaching, and support to teams in a matrixed environment. Strong collaborator management and communication skills, with the ability to build effective working relationships across project teams and business functions. Strong business insight and understanding of compliance, quality standards, and change management principles. Proficiency with project management tools and software, and familiarity with Agile and Waterfall methodologies. Ability to work effectively in a fast‑paced, dynamic environment, handling multiple priorities and sophisticated dependencies. Strong problem‑solving skills, critical thinking, and a proactive approach to risk identification and mitigation.

Other

Up to 25% domestic and international travel.

Pay Range €96,000.00 - €165,025.00 in the primary posting location. Additional locations: Ireland – EUR 85,000.00–EUR 146,050.00; Italy – EUR 70,700.00–EUR 122,015.00; Portugal – EUR 64,300.00–EUR 110,975.00. Benefits In addition to base pay, we offer an annual bonus with set target (% of pay) depending on pay grade/location, vacation days, parental leave (minimum 12 weeks), bereavement leave, caregiver leave, volunteer leave, well‑being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and eligibility for several insurance plans where applicable. Required Skills

Agile Decision Making, Analytics Insights, Developing Others, Inclusive Leadership, Leadership, Organizational Project Management, Performance Measurement, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Regulatory Compliance, Risk Management, Statement of Work (SOW), Team Management

Preferred Skills

Agile Decision Making, Analytics Insights, Developing Others, Inclusive Leadership, Leadership, Organizational Project Management, Performance Measurement, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Regulatory Compliance, Risk Management, Statement of Work (SOW), Team Management

Equal Opportunity Employer Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. #J-18808-Ljbffr