Full-time aftersales & customer care representative

XCMG is a global leader in construction machinery, committed to delivering innovative, reliable, and high-performance equipment solutions worldwide. To support our continued growth and expansion in the Italian market, we are looking for a customer-oriented and highly organised Aftersales Customer Support Specialist to strengthen our service operations across Italy. Manage and coordinate all incoming aftersales enquiries related to service, maintenance, repairs, and spare parts Plan and schedule service technicians' activities to ensure timely and efficient customer support Act as the main point of contact for customers regarding aftersales requests and service updates Prepare reports related to service performance, response times, and customer satisfaction Support customer retention initiatives through proactive follow-up Ensure a high standard of customer service aligned with XCMG brand expectations Previous experience in aftersales, customer support, service coordination Experience within machinery, construction equipment, material handling is highly preferred xivgfpx Good English language skills; Chinese language skills is a plus Team player with flexibility and willingness to travel when required