Descrizione:
Stellantis is a leading global mobility player guided by a clear mission: to provide freedom of movement for all through distinctive, appealing, affordable and sustainable mobility solutions. Our Company's strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our 300,000 people, and our deep roots in the communities in which we operate We are looking for a Loyalty Commercial and Performance Manager 1. Mission & Purpose of the Loyalty Commercial & Perfomance Manager •Reporting to the EE Loyalty Manager •Responsible for deploying, supporting, and operationalizing the Stellantis Loyalty strategy at NSC level across Enlarged Europe, with a focus on: o Enabling consistent execution of loyalty‐related commercial actions supporting brand and NSC alignment on cross‐brand loyalty strategy o Strengthening End‐of‐Term (Eo T) performance and SFS/Leasys processes o Ensuring KPI‐driven performance monitoring and reporting o Elevating best practices across markets and brands o Supporting B2 B loyalty development in coordination with the EE B2 B team •The role is the executional engine of loyalty, ensuring that EE governance becomes concrete and impactful in market operations 2. Key Responsibilities •Deployment & Support of Loyalty Commercial Actions, Cross‐Brand & Cross‐NSC o Monitor and support loyalty‐related commercial actions with NSCs across G10 countries; Promote alignment the loyalty-related commercial initiatives between brands within each NSC o Drive best practice collection & sharing across brands & markets, maximizing operational efficiency & consistency •Facilitate transversal cooperation between Brand Directors, Sales Managers and Aftersales teams to improve brand‐to‐brand customer loyalty •End‐of‐Term (Eo T), SFS & Leasys efficiency improvement o Support & ensure execution by the NSC's of the SFS and Leasys Eo T process improvement plans, including data sharing & quality; install Eo T governance routines in NSC/Brand level o Monitoring & reporting of Eo T-related KPI's & reporting •Loyalty KPI Measurement & Performance o Consolidate, monitor and report loyalty‐related KPIs in NSCs and EE reviews o Provide insights & risks in local and EE steering meetings and coordinate improvement plans with the NSC's •B2 B Loyalty Development o Support the buildingof B2 B loyalty improvement plans with the NSC's in collaboration with the EE B2 B teams o Deploy cross‐market best practices related to B2 B Loyalty improvement o Ensure B2 B loyalty actions are integrated into overall NSC plans 3. Required Skills & Experience • Professional Experience o5+ years in automotive commercial, marketing or CRM roles o Experience working with NSCs ands multi‐brand operational environments o Strong familiarity with KPI dashboards, commercial performance routines, and CRM tools • Knowledge & Technical Skills o Solid understanding of customer lifecycle, business processes & systems, Eo T flows, o Data‐driven mindset with ability to interpret KPI's and propose concrete action plans o Strong cross‐functional project management coordination skills. o Language Skills: Fluent in English (mandatory). Additional European languages are an asset • Competencies & Personal Attributes o Operational excellence: ability to translate strategy into daily execution o Strong communication skills to align brands, NSCs and EE functions o Performance & action-oriented, drive for results o Influencing and driving change without direct authority in a multi‐brand, multi‐country and multi-cultural environment • Key Internal Interfaces o EE Loyalty Manager (hierarchical) o Within the EE organization: Brand Marketing & Sales departments, CRM dept, B2 B dept, European SFS & Leasys Marketing & Sales depts o Within the NSC's: CMO's, Brand Directors, Brand Marketing Directors, Brand Sales Directors, Aftersales Marketing Directors, SFS & Leasys Sales & Marketing Managers At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams, will allow us to better meet the evolving needs of our customers and care for our future. By submitting your application, you are accepting our privacy notice: