Descrizione:
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.Primary Objective/Purpose of the JobCustomer Success Specialist is one of the important roles in the company Global Payments Limited (GP). The Customer Success Specialist should drive and increase merchant retention through rate reviews, cross sales and customer satisfaction by offering a smooth experience with our products and services. Be responsible for achieving the Customer Success targets and at the same time ensure prudent cost control and effectiveness to maintain expenditure levels in the budget targets for relevant portfolio.Role and DutiesServe as a point of contact for the customersBuild and maintain strong long-lasting merchant relationshipsAddress merchant queries and concerns in a prompt and professional manner including the resolution of complaints.Monitor existing merchant turnover and proactively offer products and guidance to improve retentionBe a change catalyst between the merchant and the business by providing feedback on ways to improve products and services.Provide rate offers based on internal GP pricing policy rulesAnalysis of credit risk and other operating risks connected to business opportunityStrong drive, ability to achieve targetsDevelop own expertise and achieve maximum performance and contribution to own and team business resultsUnderstanding of local business and knowledge of the marketGood relationship with biggest, most important and high potential clients from own portfolioRegular reporting (daily, weekly, monthly) to management of companyUtilise knowledge and learning to assess customer needs, in order to enhance our customers’ experience and maximise contribution opportunitiesEnsure compliance with all internal policies and procedures, card association rules to avoid fines, regulatory requirements in accordance with applicable Maltese laws, and the company's responsibilities regarding KYC/AML/TF regulations.Responsible for ensuring the accuracy of our response to leads and requests from various channelsHelp to build image of professional company with professional services (Service.Driven.Commerce)Executing on other assigned ad-hoc duties in case of company operation’s and business needs (rare short term individual assignments)Knowledge, Skills & AbilitiesTeam player with focus on individual deliveryExcellent sales and negotiation skills at both internal and external levelSolid time management skills and planning abilitiesHigh level verbal and written communication and presentation (Maltese and English)Client oriented with excellent client service. Ability to interact with various customers at professional levelBuilds positive relationships - Develops and fosters constructive working relationships with others inside and outside the CompanyHigh level of business acumen and commercial awareness, together with an in-depth knowledge of card payment industry: players, services, technology, economics, regulation, trends, etc.Operates as business owner - Understands the business, customer needs and financial implications and makes prudent decisionsDisplays global perspective - Demonstrates awareness of being part of a global economy in thought and actionSelf-motivated with a strong drive for resultsProficient in MS Word and ExcelExperience1+ years of experience in a similar position would be considered an assetBenefitsPrivate Health InsuranceEmployee life insuranceAdditional leave days to the minimum stipulated by the legislationMonthly Lunches in the officeGlobal Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected]. #J-18808-Ljbffr