Descrizione:
Application Management Specialist - Milano
EUR 45.000 - 65.000
We are seeking an experienced AMS Specialist / Consultant to support Application Management Services (AMS) within the IT division.
The successful candidate will ensure operational continuity, system stability, and ongoing optimisation of critical business applications, with a focus on ERP environments (SAP S/4HANA).
This role covers both pre- and post-go-live phases, combining strong application support expertise with continuous improvement capabilities.
Key Responsibilities
- Analyse, troubleshoot, and resolve application issues (L2/L3 support)
- Perform root cause analysis to prevent recurring issues
- Deliver corrective and evolutionary maintenance (changes, configurations, updates)
- Support change management processes aligned to business needs
- Proactively monitor system health and performance
- Conduct regression testing and routine system checks
- Ensure incidents and requests are handled within agreed SLAs
- Track and maintain service KPIs
- Work closely with development teams, Business Analysts, and key users
- Support resolution of complex issues and manage enhancement requests
- Provide support during SIT, UAT, cutover, and hypercare phases
- Ensure smooth post-go-live stabilisation of SAP S/4HANA systems
- Maintain technical documentation, knowledge base, and operational manuals
- Produce incident logs, problem reports, and performance analysis
Required Skills & Experience
- Degree in Computer Science, Engineering, or STEM (or equivalent experience)
- 2–3 years (mid-level) or 5+ years (senior) in application support / AMS / IT consulting
- Hands‑on experience in ERP environments (SAP or equivalent)
- Strong understanding of Procurement, Supply Chain, or Finance processes
- Experience with application support and maintenance
- Familiarity with coding or configuration in ERP ecosystems
- Knowledge of ITIL / IT Service Management (Incident, Problem, Change, Release)
- Experience with Agile, Waterfall, or Hybrid delivery models
- Understanding of Change Management methodologies (e.g. PROSCI)
- Strong analytical and problem‑solving skills
- Ability to work under pressure and meet tight deadlines
- Ability to communicate technical concepts to non‑technical stakeholders
- Fluent English (written and spoken)
Preferred Qualifications
- ITIL v4 Foundation
- PMP, Prince2, or Agile/Scrum certifications
- SAP Certified Application Associate (or equivalent)
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