Associate director - customer partner

Who We Are At Kyndryl we design and operate mission‑critical technology systems that empower leading businesses to innovate faster and gain competitive advantage. The Role As an Account Management Partner you will be the strategic driver behind account growth, profitability, and customer satisfaction for Kyndryl’s largest portfolios. Responsibilities Develop and execute account strategies that unlock new revenue opportunities and maximize existing account value. Build and nurture high‑level relationships with key decision‑makers and executives. Lead the end‑to‑end sales process from prospecting to closing, collaborating closely with the broader sales team. Manage the account P&L, ensuring financial targets for revenue growth, cost control and profitability are met. Identify risks and opportunities, mitigate churn in renewals, and present tailored solutions that meet each customer’s unique needs. Drive the expansion of existing scopes and capabilities, and forge a strong go‑to‑market pipeline with internal and external partners. Maintain rigorous account compliance and uphold a stellar reputation for integrity and service. Qualifications 5+ years of account P&L management experience. Deep knowledge of business and technology trends and industry best practices. 5+ years of end‑to‑end sales process management. Proven track record in driving revenue growth, cost optimisation and profitability. Empathetic, open‑minded communication style when building customer relationships. Bachelor’s or Master’s degree. Sales experience in technical solutions (preferred). Preferred Skills Expertise in external best practices and how they influence customers. Ability to bring innovative, market‑leading solutions to complex accounts. Benefits Kyndryl offers a hybrid‑friendly culture, continuous learning and development opportunities, and a comprehensive wellness program to support financial, mental, physical and social health. #J-18808-Ljbffr