BA IT - (Customer Relationship Center)

Job description Join our team dedicated to the

Customer Relationship Center , supporting business transformation and digitalization projects in an international context.

Responsibilities

Deliver requirements documentation for

CRC‑related projects

Write and refine

user stories

and epics for development teams

Prepare configuration guidelines for system implementation

Support development and testing phases, ensuring requirements are met

Collaborate with business partners and IT teams to translate business needs into application requirements

Identify gaps in existing functionalities and propose improvements

Ensure security and compliance requirements are considered in solution design

Provide training and documentation to end users and support teams

Profile

5‑7 years of relevant experience

as a Business Analyst, preferably in international projects

Experience in

requirements gathering, documentation, and process improvement

Experience in

Customer Relationship Center

Experience with configuration guidelines and supporting development/testing phases

Experience in business transformation or digitalization projects

Experience with technical teams and understanding of IT landscape

Bachelor’s degree in Business, Information Systems, or equivalent

English and Italian fluent

Strong analytical and problem‑solving skills

Adaptability in multicultural environments

Experience with generative AI tools is a plus

What We Offer

An international community bringing together 110+ different nationalities

An environment where trust has a central place: 70% of our key leaders started at the first level of responsibilities

A robust training system with our internal Academy and 250+ available modules

A vibrant workplace that frequently gathers for internal events (afterworks, team buildings, etc.)

Sustainability is part of everything we do, with opportunities to create real social or environmental impact through the WeCare Together program

Equal Opportunity Statement Amaris is proud to be an equal‑opportunity workplace. We welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.

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