Banking operations manager — sla delivery & team coaching

Concentrix is recruiting an Operations Manager for their Vimercate site in Italy. The candidate will lead and supervise teams within a banking BPO context, ensuring achievement of client SLAs and operational performance. Responsibilities include managing KPIs, coaching staff, and cultivating client relationships. Applicants should have at least 3 years of banking project experience and strong analytical skills. We offer structured career development in a diverse and inclusive workplace. #J-18808-Ljbffr