Capital Equipment Service Engineer -Electrophysiology

Job ID: 31153835Posted: Posted TodayStart Date: 2026-09-15Location: Italy - MilanTime Type: Full timeJOB DESCRIPTION:This is not a traditional hospital-based engineering position.We are seeking a customer-focused Field Service Engineer to support advanced Electrophysiology systems across Italy, Emerging Markets, and the wider EMEA region. This role is ideal for engineers who enjoy working independently, travelling extensively, and solving technical challenges in customer-facing environments.Whether you are an experienced Field Service Engineer or an early-career engineer looking to build an international service career, this role offers significant exposure to cutting-edge medical technology, diverse healthcare systems, and international collaboration.Is This the Right Role for You?This position involves frequent travel, overnight stays, short-notice schedule changes, and responding to critical customer needs when system uptime is at risk.Successful engineers typically enjoy:Working from home to customer sites rather than a fixed locationFrequent travel across multiple countriesManaging their own schedules and prioritiesResponding to urgent customer issuesWorking independently while collaborating with a wider service teamIf you prefer highly structured weeks, predictable schedules, or a predominantly site-based role, this position may not be the right fit.Your RegionPrimary focus: Italy & Emerging MarketsAdditional support across the wider EMEA region as requiredFlexible workload allocation based on business demandYou will be part of a collaborative international service team, supporting customers wherever needed.What You'll Be DoingInstall, maintain, and troubleshoot Electrophysiology systemsSupport hardware, software, IT infrastructure, and network connectivityPerform preventative maintenance and respond to urgent break/fix situations within SLA requirementsManage your territory, travel plans, customer priorities, and service commitments independentlyReprioritise workloads based on customer-critical needsTravel extensively (70%+)Collaborate with clinical, commercial, and technical teams across the regionWhat We're Looking ForMindsetWe are looking for someone who:Remains calm and effective when priorities changeEnjoys solving problems in dynamic environmentsTakes ownership and acts quickly to support customersIs comfortable with frequent travel and short-notice changesThrives in autonomous, customer-facing rolesCan work independently for extended periodsExperience & SkillsPrevious field service, technical support, or customer-facing engineering experience preferredGraduates or early-career engineers with qualifications in Biomedical, Electronics, Electrical, Mechatronics, or related disciplines are encouraged to applyCandidates from hospital-based engineering backgrounds should demonstrate a genuine interest in transitioning to a highly mobile field service careerStrong troubleshooting skills in electronics, IT, and networkingComfortable working within hospital and clinical environmentsLanguagesItalian and English requiredAdditional European languages are advantageousTravel & LocationBased in Milan or surrounding area with access to a major airportHigh-travel role (70%+)Regular travel across Italy, Emerging Markets, and EMEAShort-notice travel should be expectedWho This Role Is Perfect ForExperienced Field Service Engineers seeking greater international exposureEarly-career engineers looking to establish a long-term field service careerTechnical professionals who enjoy autonomy, travel, and customer interactionEngineers who thrive under pressure and enjoy solving critical customer issuesWhy Join Us?Work with innovative medical technology that supports patient careJoin a highly skilled and collaborative international teamGain experience across multiple countries and healthcare environmentsDevelop technical, customer-facing, and professional skillsBuild a career with strong international exposure and growth opportunitiesInterested? If you are motivated by travel, technical problem-solving, customer interaction, and making a real impact, we'd love to hear from you.What ChangedReduced by approximately 35-40%Removed duplicated references to travel, autonomy, schedule changes, and customer urgencyCombined overlapping sections ("What Makes This Role Different" and "Is This the Right Role For You")Kept all critical screening elements recruiters and hiring managers need to attract and self-select the right candidatesMaintained candidate-facing, realistic job preview language, which is particularly important for high-travel Field Service roles.The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted.JOB FAMILY:Field ServicesDIVISION:EP ElectrophysiologyLOCATION:Italy > Milan : Viale Edison 110, Edison Park CentreADDITIONAL LOCATIONS:WORK SHIFT:StandardTRAVEL:Yes, 75 % of the TimeMEDICAL SURVEILLANCE:Not ApplicableSIGNIFICANT WORK ACTIVITIES:Not Applicable