Client Services Specialist, Consumer Health

Milan, Italy | Full time | Hybrid | R1540048

Responsibilities

Provide additional insight and interpretation of data to enable resolution of business questions, including pre-analysis and cooperation with the Data Integrity team.
Manage client queries using in-depth knowledge of client and IQVIA property data, ensuring full and timely response and respecting contractual SLA.
Transfer requests for database modification to the Delivery Team and ensure proper execution.
Maintain and grow revenue from existing and new services – commercial aspect.
Support the team lead in driving and implementing specific initiatives.
Support the Sales team in defining quotations.
Review client data requirements with internal resources to ensure deliverables meet specifications, timeliness, and quality.
Provide training to clients and support the team for client service meetings at customer sites.
Produce ad‑hoc studies and presentations on demand, including market scenario presentations.
Manage back‑office activities: maintain and update contact records, documentation, and quotations.

Qualifications

MSc with strong interest in data analysis.
Knowledge of the pharmaceutical / healthcare / dermo‑cosmetic market is a plus.
3+ years of experience in similar roles (Marketing, Trade Marketing, Data Analysis, etc.) preferably in a multinational context.
Attention to detail and respect for deadlines.
Excellent Microsoft Office skills.
Ability to manage multiple projects simultaneously and align with priorities.
Strong communication, good interpersonal attitude, empathy with clients.
Proficiency in English and Italian.
Ability to work in a team and interact with other functions.

Benefits and Opportunities

Career development opportunities: internal job openings, structured performance management, enablement processes, mentoring, training programmes, diversity & inclusion initiatives.
Competitive benefits: flexible benefits budget, public transportation reimbursement, private insurance for professional and personal accident, meal vouchers (€8/day), …
Flexibility: work from home with support for a modern, sustainable office near Milan Central Station.
Mental health and wellbeing support: Employee Assistance Program with 24/7 confidential counselling and resources.
Unparalleled opportunity to contribute to a healthier world and drive healthcare forward.

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