Descrizione:
Join to apply for the
Clinical Trainer iTero Italy
role at
Align Technology .
Get AI-powered advice on this job and more exclusive features.
Department: Marketing
Location: EMEA-Italy
Description
Due to continued growth and success in the region, we are looking for a Clinical Trainer who will provide education and clinical customer support of the iTero Intraoral scanner and CAD/CAM services to customers.
In this role you are responsible for developing customer loyalty through clinical and educational customer needs assessment, workflow optimization, product and procedural training, in-servicing, and required customer follow up. You play a key role in supporting education and knowledge transfer, in-practice as well as remote scanner trainings to our customers, internal stakeholders, and 3rd party commercial organizations. The process includes interaction and communication with all customer facing functions to clarify all inquiries and develop medical education materials.
Key Responsibilities
Provide virtual training of iTero element IOS
Participate in trade fairs, congresses and events to represent iTero and SCCS overall
Provide support and education to customers in the areas of IOS, iTero, IOC, OrthoCAD and troubleshoot any of these software/hardware in their interactions with IDS or Clincheck software
Assist with review of PowerPoint presentations, digital images and scans for marketing and/or sales materials as well as clinical education materials related with IOS, iTero, IOC and OrthoCAD
Investigate and analyze clinical, software, hardware related customer inquiries, complaints and trouble‑shooting
Accurately and thoroughly document information in the company’s database(s) about each contact handled following defined parameters
Ensure timely resolution to customer education needs whether inbound or outbound
Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learnings with departmental peers and management
Conduct occasional evaluations of our customers
Follow up on IOS customers after the initial VCT is concluded to evaluate learning curve and determine if further follow-ups with extra educational material are needed
Around 20% travel is required for congresses or commercial activities
Skills, Knowledge & Expertise
Degree as Dental Technician with solid knowledge of ExoCAD
Strong interpersonal, listening and persuasive communication skills
Dynamic, optimistic, accurate, results oriented, hard‑working, creative
Ability to work without constant supervision
Dependable with attention to detail
Willingness to learn
Fully IT Proficient
Good English skills
Applicant Privacy Policy
Review our
Applicant Privacy Policy
for additional information.
Equal Opportunity Statement
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
#J-18808-Ljbffr