Collection manager - consumer credit (relocation to luxembourg)

Experteer Overview As Collection Manager for Consumer Credit, you own the end-to-end strategy for collections across lending products, using data, segmentation, and AI-driven decisioning. You’ll shape personalized engagement, optimize ROI, and ensure compliant, high-quality collection activities in collaboration with Finance, Product, Data, and Legal. This role combines strategic design with hands‑on execution in a fast-moving fintech environment. You’ll drive measurable impact on recovery metrics while advancing AI-enabled collection approaches. Retribuzione / Benefits Design and execute data-driven collection strategies across risk profiles and product types Develop AI-powered approaches to improve next-best-action, predictive contact strategies, and prioritization Personalize customer engagement and tone of voice across channels and timings Own collection KPIs (recovery rates, roll rates, cost-to-collect) and ensure ROI-positive initiatives Ensure collection activities meet SLAs and regulatory requirements balancing effectiveness and fairness Collaborate with Finance, Product, Data, and Legal teams and manage external partners like collection agencies Responsabilità 7+ years of experience in consumer credit/collections (BNPL, unsecured/secured credit) Fintech, banking, or financial services background Knowledge of SEPA framework is a strong plus Strong data & analytical mindset with experience in segmentation models Experience applying AI in collections (predictive scoring, automated decisioning) Strategic thinking with strong execution capability Customer-centric approach with ability to influence behavior through tailored communication Requisiti fondamentali Relocation support Stock Option Plan Private health insurance for you and family Meal vouchers Language courses Hybrid working policy #J-18808-Ljbffr