Collection Manager - Consumer Credit (Relocation To Luxembourg)

Experteer Overview

As Collection Manager for Consumer Credit, you own the end-to-end strategy for collections across lending products, using data, segmentation, and AI-driven decisioning. You’ll shape personalized engagement, optimize ROI, and ensure compliant, high-quality collection activities in collaboration with Finance, Product, Data, and Legal. This role combines strategic design with hands‑on execution in a fast-moving fintech environment. You’ll drive measurable impact on recovery metrics while advancing AI-enabled collection approaches.

Retribuzione / Benefits

• Design and execute data-driven collection strategies across risk profiles and product types
• Develop AI-powered approaches to improve next-best-action, predictive contact strategies, and prioritization
• Personalize customer engagement and tone of voice across channels and timings
• Own collection KPIs (recovery rates, roll rates, cost-to-collect) and ensure ROI-positive initiatives
• Ensure collection activities meet SLAs and regulatory requirements balancing effectiveness and fairness
• Collaborate with Finance, Product, Data, and Legal teams and manage external partners like collection agencies

Responsabilità

• 7+ years of experience in consumer credit/collections (BNPL, unsecured/secured credit)
• Fintech, banking, or financial services background
• Knowledge of SEPA framework is a strong plus
• Strong data & analytical mindset with experience in segmentation models
• Experience applying AI in collections (predictive scoring, automated decisioning)
• Strategic thinking with strong execution capability
• Customer-centric approach with ability to influence behavior through tailored communication

Requisiti fondamentali

• Relocation support
• Stock Option Plan
• Private health insurance for you and family
• Meal vouchers
• Language courses
• Hybrid working policy

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