Descrizione:
Commis de Rang
Mandarin Oriental, Milan is looking for a Commis de Rang to join our Room Service department. The role is based in the Room Service Department and reports to the Room Service Manager. We are looking for a self‑motivated individual with great communication skills, fluency in Italian and English, and a commitment to delivering exceptional service.
Responsibilities
- Follow the entering guest room rules and policies.
- Set up trolleys as per standard and deliver In‑Room Dining orders to guest rooms and service apartments.
- Explain the ordered dishes in the guest room and present them attractively.
- Ensure guests receive a personalized in‑room dining experience, performed in a timely and complete manner.
- Perform any tasks relating to billing according to hotel standards and cashiering policies.
- Ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
- Distribute all guest amenities as required.
- Conserve all outlet equipment and utensils in good condition by proper day‑to‑day handling and carrying out required side duties as assigned.
- Assist in picking up all required stocks, including linen, beverage, dried goods and others, and arrange them accordingly.
- Ensure product knowledge is up to date.
- Listen to every guest and observe body language carefully to understand guest needs and consistently delight and satisfy every guest.
Qualifications
- Self‑motivated with great communication skills.
- Fluent in Italian and English.
- Willing to offer professional and impeccable service, ensuring that the guest’s experience is exceptional.
Benefits
- Learning & Development programmes tailored to various stages of career.
- MOstay programme that offers complimentary nights and attractive rates on rooms for you and your loved ones.
- Health & Colleague Wellness programmes and benefits.
- Competitive salary, wages, and a comprehensive benefits package.
- Meals available at the Employee Restaurant.
- Complimentary dry cleaning for employee uniforms.
Position Details
- Job Level: 6° Super CCNL Turismo-Federalberghi
- Employment Type: Full‑time
- Salary Range: €21,650.02 – €23,400.02 gross per year / 14 months
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