Customer care and distribution manager

Job Title: Customer Care and Distribution Manager

(Part-Time, 20 hours/week) Organization: Flash Art Location: Milan (smart working available) Reports to: Publisher / Managing Director / Operations Manager

Position Overview Flash Art is seeking a highly organized and service-oriented Customer Care and Distribution Manager to oversee subscriber relations, manage magazine distribution logistics, and ensure efficient coordination between editorial, production, and fulfillment partners. This role is essential to maintaining the quality of reader experience and the reliability of our international distribution network. The position is part-time (20 hours per week) and requires strong attention to detail, problem-solving skills, and the ability to manage multiple operational workflows in a dynamic publishing environment.

Key Responsibilities Customer Care & Subscriber Relations • Manage all subscriber communications via email and phone in a timely and professional manner • Process new subscriptions, renewals, cancellations, and address updates • Resolve delivery issues, claims for missing copies, and payment inquiries • Maintain accurate subscriber records in the database • Support reader engagement and retention initiatives Distribution & Logistics Coordination • Coordinate print run distribution with printers, warehouses, and shipping partners • Oversee domestic and international mailing lists and ensure data accuracy • Monitor delivery timelines and troubleshoot logistical issues • Liaise with distributors, bookstores, and institutional clients • Build and maintain personal relationships with niche bookshops and independent stockists • Prepare shipment documentation and track deliveries Administrative & Reporting Tasks • Maintain and update subscription and distribution databases • Generate periodic reports on subscriptions, renewals, and delivery performance • Monitor inventory levels and coordinate reprints when necessary • Assist with invoicing and payment reconciliation related to subscriptions and distribution • Support operational improvements in customer service and fulfillment processes

Qualifications • Previous experience in customer service, distribution, publishing, or operations management • Strong organizational and administrative skills • Excellent written and verbal communication skills • High level of accuracy and attention to detail • Ability to manage multiple tasks independently • Proficiency with CRM systems, spreadsheets, and database management • Familiarity with Google Analytics for monitoring subscription and traffic performance • Confident use of Google Workspace (Docs, Sheets, Drive) for day-to-day operations and file management • Familiarity with magazine or book distribution is an advantage

Working Conditions • Part-time position: 20 hours per week • Flexible schedule, with availability during standard business hours • Based in Milan, with smart working available

Personal Attributes • Reliable and responsive • A natural relationship-builder, comfortable engaging with niche bookshops and independent cultural spaces • Solution-oriented and calm under pressure • Comfortable working in a small, collaborative team • Interest in publishing, contemporary art, or cultural production is beneficial

Contracts Type The company can discuss part-time employment, freelance, or consultant arrangements. Start Date: As soon as possible Compensation: To be defined based on experience and contract type

Please send cv to: [email protected]