Customer Service Back Office Engineer - Water Utility Division

Customer Service Back Office Engineer - Water Utility Division In this role you support customers and sales teams with technical sizing, system solutions, and specifications for water utility applications. You will help ensure accurate quotations, guide tenders and projects, and contribute to value-added services within a collaborative CSSC Back Office team. You’ll work to strengthen relationships and drive business growth by delivering reliable technical support. This position offers a growth-focused environment with opportunities to impact water solutions at scale.

Flexible working hours and hybrid work opportunities

Annual bonus

Health insurance

Three additional paid volunteering days per year

Training and development programs

Provide technical support on product sizing, applications, system solutions, accessories, installations, and pricing

Handle customer inquiries and prepare accurate quotations per Grundfos service standards

Support sales teams on tenders and projects with sizing, specifications, calculations, delivery information, and operation & maintenance guidance

Identify business opportunities and refer them to external sales teams

Contribute to value-added services that improve customer experience and relationships

Bachelor's degree in Mechanical, Electrical, Environmental Engineering, or related technical field

Minimum 2 years of experience in technical customer support, application engineering, or similar role (pumps, water systems, or industrial equipment)

Knowledge of product sizing, hydraulic calculations, and system design

Strong communication skills with ability to explain technical concepts clearly

#J-18808-Ljbffr