Customer Service Credit & Risk Specialist (gn) - Location: Milan (Italy)

Customer Service Credit & Risk Specialist (gn) – Milan (Italy) As a part of a leading European B2B platform for on‑road payment solutions, you will work in an exciting environment focused on driving the transition toward a more efficient and sustainable future of mobility.

What You Can Expect

Monitoring the payment flow

Managing bank account changes & SEPA mandates

Performing the cash collection activity

Releasing credit notes

Managing limit exceedances and executing customer blocks in compliance with internal policies

Conducting economic and financial evaluations for medium and large prospects

Monitoring rating deterioration of customers

Maintaining economic and financial data

Monitoring the fraud process

What Makes You Stand Out

Bachelor's degree

At least 2 years of customer service experience in a commercial service company

Familiarity with payment monitoring and cash collection

Familiarity with MS Office and MS Dynamics

Good knowledge of English (B1 level)

Excellent communication skills

Strong customer orientation

Proactivity and high attention to detail

Strong teamwork skills

The position can be full‑time or part‑time (minimum 30 hours). We encourage applicants to discuss the flexibility they need during the application process.

We welcome applicants of all ages, genders, origins, sexual identities and orientations. Severely disabled applicants will receive preference when equally qualified.

For more information or to apply, please contact Ilaria Gambazza at [email protected].

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