Customer Service Credit Specialist (gn) - Location: Milan (Italy)

Customer Service Credit Specialist (gn) – Milan (Italy)

As part of a leading European B2B platform for on‑road payment solutions, you will manage activities related to customer payments.

What You Can Expect

• Monitoring the payments flow
• Managing bank account changes & SEPA mandate
• Performing the Cash Collection activity
• Releasing Credit notes
• Managing limit exceedances and executing customer blocks in compliance with internal policies
• Performing economic and financial evaluation for medium and large prospects
• Monitoring rating deterioration of customers
• Maintaining economic and financial data
• Monitoring the fraud process

What Makes You Stand Out

• Bachelor's degree
• At least 2 years of customer service experience in a commercial service company
• Familiarity with payment monitoring and cash collection
• Familiarity with MS Office and MS Dynamics
• Good knowledge of English (B1 level)
• Excellent communication skills
• Strong customer orientation
• Proactivity and high attention to detail
• Good team player

This position can be full‑time or part‑time (minimum 30 h). Part‑time and flexible working models are available.

We value diversity and provide equal opportunities. The selection process is open to all applicants regardless of age, gender, origin, sexual identity, orientation, or disability. Severely disabled applicants will be given preference if equally qualified.

Contact: Ilaria Gambazza – [email protected]

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