Customer Success Manager (Spanish speaker)

At Lexroom, we set the bar for legal AI—clear, fast, and built for trust. In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe. Our mission is clear: make the law faster, clearer, and more reliable, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters. We’re growing fast, backed by top-tier investors and a world‑class team committed to rigor, clarity, and impact. Today, Lexroom is a trusted partner, shaping the evolution of legal AI with the same rigor and precision that define our product.

Role Overview

Join us as Customer Success Manager to build Lexroom's Spanish customer base from the ground up. You will be the first dedicated CS hire for the Spanish market, owning the full portfolio of Spanish customers end to end. You report to Alice Lusvarghi and work alongside the team that built our most developed market, Italy. The product already won in Italy. Spain is next, and you own it.

Key Responsibilities

• Own the full Spanish customer portfolio from handover to renewal, focusing on retention and growth through proactive upsell and uplift.
• Run a proactive, commercial CS motion—initiate contact, spot opportunities in every conversation, and close deals.
• Serve as the single point of contact for Spanish customers, from onboarding and product expertise to support requests, gathering feedback and feeding it back to Product and Marketing.
• Adapt the Italian playbook to Spain, importing what works and localizing it for the Spanish market.
• Own your numbers: build dashboards, monitor KPIs, and report on the health and growth of your portfolio.

Qualifications

• 2 to 4 years in Customer Success or account management, ideally at a SaaS, tech, or software company. Exposure to legal or professional‑services customers is a plus.
• A commercial mindset—view every customer touch as a chance to add value and expand the account. Direct sales experience is a plus.
• CRM fluency—experience managing a portfolio in a CRM; HubSpot experience is a plus.
• Comfort building in a fast‑moving market and staying hands‑on, including operational support, while the market scales.
• Languages: native‑level Spanish and fluent English are required. Italian is a plus.

Hiring Process

• Intro call with our Talent team: motivations, fit, and essentials.
• Interview with the hiring manager and area lead: your experience and potential for the role.
• Practical exercise: a real customer scenario preparation, then a live call simulation.

Compensation and Benefits

Annual Salary Range: €35,000‑45,000 OTE. Equity Package: Align your growth with the company’s long‑term success.

• Hybrid Work: Split your time between remote and the Milan office three days a week, with flexibility.
• Health Insurance: Comprehensive coverage.
• Meal Vouchers: Daily support for lunch.
• Performance Bonuses: Rewards tied to measurable results.
• Team Retreats & Off‑sites: Dedicated time to connect, collaborate, and spark ideas.

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