Front Office Agent

MAIN RESPONSIBILITIES

• Serve as the first point of contact in the hotel lobby, assisting guests with any inquiries or requests.
• Welcome and manage all walk-in guests efficiently and professionally.
• Support the Supervisors and Managers with administrative tasks as required.
• Run operational reports and promptly communicate any discrepancies to relevant departments.
• Stay up to date with expected arrivals and departures to ensure seamless guest experiences.
• Maintain positive guest and colleague interactions, fostering a collaborative work environment.
• Build and maintain strong guest relationships to enhance their stay.
• Collaborate effectively with other departments in the spirit of teamwork.
• Prepare daily, weekly, and monthly reports, including storage control reports.
• Uphold and promote Armani’s values and culture characteristics.
• Ensure punctuality and adherence to hotel service standards at all times.
• Handle guest inquiries both in person and over the phone with professionalism.
• Respond appropriately to emergencies and follow hotel safety procedures.
• Manage incoming and outgoing calls, including local, national, and international calls.
• Process guest payments and maintain accurate cash handling procedures.
• Stay informed about special programs, hotel events, and city attractions to provide personalized recommendations to guests.

REQUISITI

• Strong knowledge of Front Office operations, with a proactive approach to problem‑solving.
• Excellent work ethic and people‑management skills, with a keen eye for detail.
• Previous experience in a 5‑star hotel or a related field is preferred.
• Minimum of 1‑year experience in a similar role.
• Proficiency in Opera PMS is mandatory.
• Fluency in English and Italian;
  additional languages are an advantage.
• Strong knowledge of Milan’s attractions, events, and cultural scene.

ALTRI INFORMAZIONI

• Employment Type: Full‑Time
• Location: Milan, Italy
• Languages Required: Italian, English (additional languages are a plus)
• Contract Duration: 6 months
• Benefits:
• Meals provided in the staff restaurant
• Uniform and laundry service
• Exclusive discounts at Armani stores
• Access to corporate benefits via the company app

Applicants must have legal authorization to work in Europe.

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